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Outlet Manager

RM 3,000 - RM 5,000 / month

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Operations Management

  • Oversee the day-to-day operations of the outlet, ensuring smooth service and efficient workflow.
  • Ensure that all food is prepared and served according to company standards.
  • Maintain inventory control and ensure stock levels are sufficient without excess waste.
  • Manage the outlet's budget, ensuring that expenses are kept within limits and maximizing profitability.

    Team Management and Development

    • Lead, motivate, and manage the outlet team and customer-facing employees.
    • Create staff schedules and manage labor costs.
    • Recruit, train, and onboard new staff members, ensuring they are well-prepared to meet operational requirements.
    • Conduct performance appraisals and provide feedback to staff to promote development and improvement.
    • Foster a positive work environment, ensuring high levels of morale and teamwork.

      Customer Service

      • Ensure that customers receive prompt, professional, and courteous service at all times.
      • Handle customer complaints or concerns in a professional manner, resolving issues swiftly and efficiently.
      • Regularly check customer satisfaction levels, gathering feedback and acting on insights for continuous improvement.

        Sales and Marketing

        • Achieve and exceed sales targets through effective management, upselling techniques, and promotional strategies.
        • Collaborate with the marketing team to implement local store promotions, events, and activities to attract and retain customers.
        • Monitor and analyze sales performance, providing regular reports to senior management on achievements, challenges, and opportunities for growth.

          Compliance and Health & Safety

          • Ensure compliance with all company policies, procedures, and local regulations, including health and safety, food safety, and licensing requirements.
          • Maintain cleanliness and safety in the outlet, conducting regular audits and training staff on proper sanitation protocols.
          • Oversee equipment maintenance, ensuring everything is in working order and adhering to health regulations.

            Financial Management

            • Manage cash handling, sales reconciliation, and ensure proper accounting and reporting processes are followed.
            • Review financial reports regularly and identify areas for improvement in cost control and revenue generation.
            • Ensure all financial transactions are accurately recorded and adhered to budget guidelines.

              General

              • To adhere and enforce all Company’s policies and procedures.
              • Undertake / participate in any ad hoc projects or other relevant duties as assigned from time to time.

  • At least 3 years of managerial experience in the areas of operation field.
  • Working experience in high-volume, fast-paced, results-oriented environments, multi-unit management experience desired.
  • Willing to work on Public Holiday, Shifts and Weekend.
  • Competitive Salary: A fair and attractive salary based on experience and performance.
  • Retirement Benefits: Contributions to retirement funds, such as EPF (Employee Provident Fund) and SOCSO (Social Security Organization).
  • Paid Leave: Annual leave, sick leave, and public holidays as per company policy.
  • Overtime Pay: Compensation for any additional hours worked beyond the regular schedule for salary below RM4k
  • Training & Development: Opportunities for skill enhancement or certifications
  • Job Stability: Long-term employment with career growth opportunities.
  • Bonuses: Performance-based bonuses, including end-of-year bonus.
  • Uniforms: Provision of company uniforms if necessary.