The Customer Support Executive

Key account for assigned customers

• Manage customers’ account
• Monitoring Turn Around Time (TAT) and On Time Delivery (OTD) as per customer contracted
• Maintaining and sending customer visit report on timely manner
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Direct requests and unresolved issues to the designated resource
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Knowledge in set management including scrap replacement and gap management
• Responsible for sending weekly report and inspection report to customer
• Identify opportunities to improve processing, monitoring and controlling efficiency
• Support in developing and maintaining customer service procedures

Qualifications

• Minimum Degree in Business Studies or its equivalent
• Minimum 6 years of working experience in administration field
• Customer orientation, dynamic, self-motivation and planning skills
• Possess good interpersonal, communication and time management skills
• Strong analytical and decision making skills
• Systematic and organized and a good team player
• Able to work independently and with a high degree of confidentiality
• Excellent communication skills, both verbal and written in English and Bahasa Melayu
• Proficiency in Microsoft Office i.e. Word, Excel, Power Point, etc

At Airfoil Services, we are an equal opportunity employer that is committed to diversity and inclusion in the workplace.

Key account for assigned customers

• Manage customers’ account
• Monitoring Turn Around Time (TAT) and On Time Delivery (OTD) as per customer contracted
• Maintaining and sending customer visit report on timely manner
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Direct requests and unresolved issues to the designated resource
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Knowledge in set management including scrap replacement and gap management
• Responsible for sending weekly report and inspection report to customer
• Identify opportunities to improve processing, monitoring and controlling efficiency
• Support in developing and maintaining customer service procedures

Qualifications

• Minimum Degree in Business Studies or its equivalent
• Minimum 6 years of working experience in administration field
• Customer orientation, dynamic, self-motivation and planning skills
• Possess good interpersonal, communication and time management skills
• Strong analytical and decision making skills
• Systematic and organized and a good team player
• Able to work independently and with a high degree of confidentiality
• Excellent communication skills, both verbal and written in English and Bahasa Melayu
• Proficiency in Microsoft Office i.e. Word, Excel, Power Point, etc

At Airfoil Services, we are an equal opportunity employer that is committed to diversity and inclusion in the workplace.