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Internet User Operations Specialist

RM 4,300 - RM 5,200 / month

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1.Communication and Maintenance with Users:

  • Proactively communicate with users through phone calls, social media platforms, and other channels.
  • Provide professional advice to help users resolve issues effectively and guide them in carrying out tasks correctly.

    2. User Relationship Management:

    • Build long-term, strong relationships with both new and existing users to enhance their performance, loyalty, and satisfaction.
    • Continuously monitor user feedback, provide quick and effective solutions, and ensure ongoing optimization of the user experience.

      3.Achievement of Performance Targets:

      • Continuously drive user orders and repeat purchases to meet or exceed monthly performance targets.
      • Guide and motivate users to develop local teams and expand market reach.

        4.Market Information Collection:

        • Record and analyze user behavior and performance data, assisting the team in optimizing user operation strategies.
        • Gather market trends and competitor dynamics to provide valuable feedback and suggestions to the company.

  • Excellent communication and interpersonal skills, with the ability to build trust with different types of users.
  • Strong negotiation and persuasion skills, able to help users identify their needs and facilitate order placement.
  • Highly self-disciplined, able to work independently while also possessing good teamwork spirit.
  • Ability to work independently and collaborate effectively within a team.
  • Goal-oriented, able to work efficiently under pressure and focused on achieving results.
  • Candidates must have at least an SPM or Diploma in any field (recent graduates are encouraged to apply).
  • Due to the nature of the business, fluency in both Mandarin and English is required.
  • Prior experience working with payment gateways will be an advantage.

•⁠ ⁠EPF, SOCSO, EIS, AL, Medical Claim

•⁠ ⁠Team building per month

•⁠ ⁠Extra performance bonus

•⁠ ⁠Free training and coaching

•⁠ ⁠Work-life balance

•⁠ ⁠Provides free snacks and drinks