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Customer Service Sale Representative English Speaker

RM 3,600 - RM 3,600 / month

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Key Responsibilities1. Customer Support

  • Assist clients via online chat, email, instant messaging, and phone.
  • Provide consultative support on advertisers’ and agencies’ accounts.
  • Troubleshoot and resolve complex issues to ensure customer satisfaction.
  • Maintain high standards of customer service and operational support.

2. Advertiser Engagement

  • Research and analyze advertiser needs to offer tailored guidance and best practices.
  • Educate clients on product features, best practices, and optimization strategies.
  • Address technical issues and provide strategic recommendations through inbound and outbound calls.

3. Sales & Revenue Growth

  • Promote advertising opportunities on TikTok’s platforms.
  • Conduct structured multi-channel outreach (calls, emails, messaging) with 80+ daily interactions.
  • Engage with decision-makers and influencers to drive conversions.
  • Deliver consistent messaging to encourage advertisers to increase their investment.

4. Operational Excellence

  • Identify opportunities to improve internal processes and customer satisfaction.
  • Collaborate with cross-functional teams to enhance operational strategies.
  • Analyze account performance and recommend optimizations, such as up-selling, creative strategies, and budget adjustments.

Qualifications & Skills

  • Experience in customer service, sales, marketing, or account management.
  • Strong understanding of social media platforms and digital advertising.
  • Tech-savvy with proficiency in Microsoft and Google tools.
  • Language proficiency in English (B2 and above)
  • Minimum college degree in any discipline (additional certifications are a plus).

Job Type: Contract
Contract length: 12 months

Pay: Up to RM3,600.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Work Location: In person