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Customer Service Sale Representative English Speaker
RM 3,600 - RM 3,600 / month
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Key Responsibilities1. Customer Support
- Assist clients via online chat, email, instant messaging, and phone.
- Provide consultative support on advertisers’ and agencies’ accounts.
- Troubleshoot and resolve complex issues to ensure customer satisfaction.
- Maintain high standards of customer service and operational support.
2. Advertiser Engagement
- Research and analyze advertiser needs to offer tailored guidance and best practices.
- Educate clients on product features, best practices, and optimization strategies.
- Address technical issues and provide strategic recommendations through inbound and outbound calls.
3. Sales & Revenue Growth
- Promote advertising opportunities on TikTok’s platforms.
- Conduct structured multi-channel outreach (calls, emails, messaging) with 80+ daily interactions.
- Engage with decision-makers and influencers to drive conversions.
- Deliver consistent messaging to encourage advertisers to increase their investment.
4. Operational Excellence
- Identify opportunities to improve internal processes and customer satisfaction.
- Collaborate with cross-functional teams to enhance operational strategies.
- Analyze account performance and recommend optimizations, such as up-selling, creative strategies, and budget adjustments.
Qualifications & Skills
- Experience in customer service, sales, marketing, or account management.
- Strong understanding of social media platforms and digital advertising.
- Tech-savvy with proficiency in Microsoft and Google tools.
- Language proficiency in English (B2 and above)
- Minimum college degree in any discipline (additional certifications are a plus).
Job Type: Contract
Contract length: 12 months
Pay: Up to RM3,600.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Work Location: In person