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Store Team Lead

RM 2,300 - RM 2,800 / month

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RESPONSIBILITIES:

  • Lead and motivate the sales assistants to meet sales targets.
  • Provide guidance and support to the sales assistants in driving sales.
  • Monitor and analyze sales performance of the team and take corrective actions as needed.
  • Train and coach sales assistants to enhance their selling skills and product knowledge.
  • Ensure exceptional customer service is provided by the sales assistants.
  • Address customer feedback and resolve any issues promptly and professionally.
  • Train and mentor sales assistants on providing excellent customer service.
  • Foster a customer-centric culture within the store team.
  • Lead and supervise the sales assistants, providing guidance and support.
  • Delegate tasks and responsibilities effectively among the team members.
  • Conduct regular team meetings to communicate goals, initiatives, and updates.
  • Coach and develop sales assistants to enhance their skills and capabilities.
  • Train sales assistants on product features, specifications, and benefits.
  • Guide and encourage sales assistants to upsell and cross-sell products.
  • Provide ongoing product training to keep the team updated on new releases.
  • Monitor and assess the sales assistants' upselling performance.
  • Ensure the implementation of visual merchandising guidelines and standards.
  • Collaborate with the Assistant store operations or any related team on store layout and displays.
  • Train and guide sales assistants on effective product placement and presentation.
  • Regularly review and maintain attractive and impactful store displays.
  • Support the assistant store operations in overseeing daily operations, including opening and closing procedures.
  • Assist in managing store inventory, stock replenishment, and stockroom organization.
  • Collaborate with cross-functional teams to resolve operational issues promptly.
  • Provide feedback and suggestions to improve store processes and procedures.
  • Track and analyze sales data to identify trends, opportunities, and areas for improvement.
  • Prepare regular sales reports for the assistant store operations or senior management.
  • Provide insights and recommendations to improve sales performance.
  • Collaborate with the assistant store operations or operations team on sales forecasting and planning. Provide insights and recommendations to improve sales performance.

Qualifications:

1. Education: Diploma or equivalent required; additional education in retail management or business administration is a plus.

2. Experience: Minimum of 2-3 years of experience in retail, with at least 1 year in a supervisory or leadership role.

3. Skills:

- Strong leadership and team management skills.

- Excellent communication and interpersonal skills.

- Ability to multitask and prioritize in a fast-paced environment.

- Problem-solving and decision-making capabilities.

- Proficiency in using point-of-sale (POS) systems and other retail management software.

- Flexibility to work evenings, weekends, and holidays as required by the store’s schedule.

Benefits:

1. Competitive salary and performance-based incentives.

2. Health insurance.

3. Opportunities for growth and career advancement.

Job Type: Full-time

Pay: RM2,300.00 - RM2,800.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Parental leave

Schedule:

  • Afternoon shift
  • Day shift

Supplemental Pay:

  • Attendance bonus
  • Commission pay
  • Overtime pay

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Are you willing to work on shift/weekend/public holiday? (Yes/No)

Experience:

  • Retail management: 2 years (Required)

Work Location: In person