Customer Service Representative | UpTo4.5K | Ara Damansara | Immediate Intake
Responsibilities:
* Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
* To exceed customers expectation in terms of customer service & accurate information.
* Work in a team to achieve the required KPI elements and SLA.
Requirements:
* Candidate must possess at least a SPM.
* Required language(s): English (able to converse in Mandarin will be an added advantage).
* Minimum 1 year of working experience in the service industry will be an added advantage for this position.
* Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided
* Applicant must be willing to work on rotational shifts and off day
* Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
* Applicant must be willing to work in Ara Damansara, Selangor
Benefit:
* 5 working days in a week
* EPF & SOCSO
* Sick leave
* Annual leave
* Quarterly staff recognition and appreciation
* Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
Job Types: Full-time, Permanent, Contract
Pay: From RM2,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- Overtime pay
- Performance bonus
Language:
- Cantonese (Required)
- English (Required)
- Mandarin (Required)
- Bahasa (Required)
Work Location: In person