Customer Service Lead
Job Responsibilities:
- Guide the customer service team toward consistently delivering high-quality service
- Plan and manage team schedules to maintain appropriate staffing levels
-Ensure calls and inquiries from local and oversea members are handled in a timely and professional manner while resolving any complaints.
- Ensure all customer service team membersreceive the training needed to meet the required service standards.
- Act swiftly to solve any problems that arise, ensuring customers receive quick, efficient, and effective service.
- Preparing monthly CS reports , manpower planning and hiring, initiating corrective actions.
To be successful in this role, we are expecting the below:
- Possess an Advanced Diploma/ Bachelor’s Degree in Business Administration/ Management or any related field of study.
- Proficient in Microsoft Office tools (Word, Excel, PowerPoint).
- Skilled in handling a high volume of calls and walk-in customer inquiries, feedback, and complaints.
- Ability to analyse data for continuous business improvement and ensure customer satisfaction.
- Strong problem-solving abilities with the capacity to manage issues creatively and maturely.
- Work location: Kuala Lumpur (Near MRT Semantan)
- Working days : 6 days work (Shift-based)
Job Type: Full-time
Pay: RM4,000.00 - RM5,000.00 per month
Benefits:
- Health insurance
Schedule:
- Rotational shift
Application Question(s):
- What is your current salary?
- What is your expected salary?
- When are you available to join?
- This is a shift-based role, are you available to work on Weekends?
Work Location: In person