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Customer Service Lead

RM 4,000 - RM 5,000 / month

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Job Responsibilities:

- Guide the customer service team toward consistently delivering high-quality service

- Plan and manage team schedules to maintain appropriate staffing levels

-Ensure calls and inquiries from local and oversea members are handled in a timely and professional manner while resolving any complaints.

- Ensure all customer service team membersreceive the training needed to meet the required service standards.

- Act swiftly to solve any problems that arise, ensuring customers receive quick, efficient, and effective service.

- Preparing monthly CS reports , manpower planning and hiring, initiating corrective actions.

To be successful in this role, we are expecting the below:

  • Possess an Advanced Diploma/ Bachelor’s Degree in Business Administration/ Management or any related field of study.
  • Proficient in Microsoft Office tools (Word, Excel, PowerPoint).
  • Skilled in handling a high volume of calls and walk-in customer inquiries, feedback, and complaints.
  • Ability to analyse data for continuous business improvement and ensure customer satisfaction.
  • Strong problem-solving abilities with the capacity to manage issues creatively and maturely.
  • Work location: Kuala Lumpur (Near MRT Semantan)
  • Working days : 6 days work (Shift-based)

Job Type: Full-time

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

  • Health insurance

Schedule:

  • Rotational shift

Application Question(s):

  • What is your current salary?
  • What is your expected salary?
  • When are you available to join?
  • This is a shift-based role, are you available to work on Weekends?

Work Location: In person