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Service Desk Team Lead

Salary undisclosed

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The IT Service Desk Manager is responsible for: • Managing the day-to-day operation of the IT Service Desk (1st – 3rd line) • Prioritising and managing the lifecycle of incidents and service requests • Establishing and maintaining relationships with key stakeholders ensuring customer satisfaction • Monitoring and managing KPIs and SLAs • Management of a team of 10 Service Desk Analysts • Working within the wider IT team on problems and support other teams within the business • Working as part of the transition team to onboard new customers into the environment • Leading continual improvement planning of new and existing services and IT projects as required.