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Live Chat Agent

RM 3,500 - RM 5,000 / month

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  • Customer Service: Respond to customer inquiries online, providing accurate and professional support to ensure an excellent service experience.
  • Continuous Learning: Proactively learn business knowledge, familiarize yourself with company products and services, and continuously enhance your expertise.
  • Problem Solving: Follow up on customer issues, ensuring timely and efficient resolutions to improve customer satisfaction.
  • Team Collaboration: Work closely with various departments to optimize workflows and ensure smooth information exchange.
  • Task Execution: Efficiently complete tasks assigned by superiors to maintain seamless operations.
  • Education: High school diploma or above; customer service experience is preferred.
  • Language Skills: Proficiency in written and spoken Chinese, fast typing speed, and strong communication skills.
  • Service Mindset: Customer-oriented with excellent communication skills and empathy.
  • Stress Management: Strong sense of responsibility, ability to handle pressure, and self-motivation.
  • Work Schedule: Willing to work on a rotational shift, including evening and night shifts.
  • Competitive Salary: Attractive compensation to reward your hard work.
  • Comprehensive Benefits: Providing a medical card, EPF, and SOCSO to secure your future.
  • Work-Life Balance: Five-day workweek with weekends off.
  • Team Activities: A variety of team-building events to foster a positive work environment.
  • Flexible Work Arrangements: Remote work available for evening and night shifts for greater flexibility.