End User Technology Specialist
Company Description
SHIVZ Solution is a premium service provider in top talent hiring solutions globally. The company offers a wide range of talent management services, including permanent recruitment, executive search, contract management, and more. SHIVZ takes pride in exceeding client expectations and believes in delivering efficient and effective results tailored to each client’s unique needs.
Role Description
The End User Technology Specialist will be responsible for managing and supporting the endpoint devices used by internal users. The role involves ensuring the reliability, security, and optimal performance of these devices, addressing technical issues, and implementing best practices for endpoint management.
Roles and Responsibilities
· Oversee the deployment, configuration, and management of endpoint devices
· Manage and maintain device lifecycle, including procurement, setup, patch management, and decommissioning.
· Ensure devices are compliant with security policies and regulations.
· Managing end user related technologies supporting 18 LBUs including Windows OS build management, patching using Intune and SCCM, Hard Disk Encryption, AD GPO management, etc.
Technical Support and Troubleshooting
· Provide first and second-level technical support for endpoint devices.
· Diagnose and resolve hardware and software issues, including connectivity, performance, and application problems.
· Escalate complex issues to higher-level support or external vendors as necessary.
Software and Patch Management
· Deploy and manage software applications and updates across endpoint devices.
· Implement and monitor patch management processes to ensure devices are up-to-date and secure.
· Utilize Microsoft Endpoint Manager\Intune for software distribution and compliance monitoring.
Security and Compliance
· Implement and enforce security measures, including antivirus software, encryption, and endpoint protection solutions.
· Conduct regular security audits and vulnerability assessments on endpoint devices
User Training and Documentation
· Create and maintain documentation for device configurations, troubleshooting procedures, and best practices.
· Conduct training sessions for end-users to enhance their understanding and effective use of endpoint devices.
· Develop FAQs and knowledge base articles to support self-service and reduce support requests.
Performance Monitoring and Reporting
· Monitor endpoint device performance and usage metrics to identify trends and potential issues.
· Generate regular reports on device health, support ticket resolution times, and user satisfaction.
· Provide recommendations for system improvements based on performance data.
Collaboration and Communication
· Work closely with other IT team members, business units, and external vendors to ensure cohesive support and implementation of endpoint management solutions
· Communicate effectively with stakeholders to understand their needs and address technical concerns.
· Participate in regular team meetings and contribute to strategic planning for IT services.
Company Description
SHIVZ Solution is a premium service provider in top talent hiring solutions globally. The company offers a wide range of talent management services, including permanent recruitment, executive search, contract management, and more. SHIVZ takes pride in exceeding client expectations and believes in delivering efficient and effective results tailored to each client’s unique needs.
Role Description
The End User Technology Specialist will be responsible for managing and supporting the endpoint devices used by internal users. The role involves ensuring the reliability, security, and optimal performance of these devices, addressing technical issues, and implementing best practices for endpoint management.
Roles and Responsibilities
· Oversee the deployment, configuration, and management of endpoint devices
· Manage and maintain device lifecycle, including procurement, setup, patch management, and decommissioning.
· Ensure devices are compliant with security policies and regulations.
· Managing end user related technologies supporting 18 LBUs including Windows OS build management, patching using Intune and SCCM, Hard Disk Encryption, AD GPO management, etc.
Technical Support and Troubleshooting
· Provide first and second-level technical support for endpoint devices.
· Diagnose and resolve hardware and software issues, including connectivity, performance, and application problems.
· Escalate complex issues to higher-level support or external vendors as necessary.
Software and Patch Management
· Deploy and manage software applications and updates across endpoint devices.
· Implement and monitor patch management processes to ensure devices are up-to-date and secure.
· Utilize Microsoft Endpoint Manager\Intune for software distribution and compliance monitoring.
Security and Compliance
· Implement and enforce security measures, including antivirus software, encryption, and endpoint protection solutions.
· Conduct regular security audits and vulnerability assessments on endpoint devices
User Training and Documentation
· Create and maintain documentation for device configurations, troubleshooting procedures, and best practices.
· Conduct training sessions for end-users to enhance their understanding and effective use of endpoint devices.
· Develop FAQs and knowledge base articles to support self-service and reduce support requests.
Performance Monitoring and Reporting
· Monitor endpoint device performance and usage metrics to identify trends and potential issues.
· Generate regular reports on device health, support ticket resolution times, and user satisfaction.
· Provide recommendations for system improvements based on performance data.
Collaboration and Communication
· Work closely with other IT team members, business units, and external vendors to ensure cohesive support and implementation of endpoint management solutions
· Communicate effectively with stakeholders to understand their needs and address technical concerns.
· Participate in regular team meetings and contribute to strategic planning for IT services.