Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Service Specialist

Salary undisclosed
Checking job availability...
Original
Simplified

Mandatory to work on site (KL)

Language proficiency preferred bilingual (English and Mandarin) but not a must

Job Description

  • Assist clients on all inquiries via live chat or email
  • Ensure efficient and excellent customer service experience provided
  • Be well equipped with the Company's platform/product including keeping abreast of general market conditions
  • Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
  • Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
  • Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
  • Continuously seek improvement to enhance team's performance and work efficiency including overall work process

Requirement

  • Ideal candidate possess bachelor degree in finance /economics /mathematics or any related capacity
  • Minimum diploma in business administration or business management with keen and sharp eye for numbers
  • Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)
  • Advantageous for candidates with experience working in financial institutions, fintech
  • Someone with sharp acumen and keen eves with numbers and statistics is ideal for this position
  • Proficient in English & Chinese in communication and writing in order to liaise with dedicated market counterparts
  • Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
  • Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance
  • Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am）

Mandatory to work on site (KL)

Language proficiency preferred bilingual (English and Mandarin) but not a must

Job Description

  • Assist clients on all inquiries via live chat or email
  • Ensure efficient and excellent customer service experience provided
  • Be well equipped with the Company's platform/product including keeping abreast of general market conditions
  • Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
  • Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
  • Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
  • Continuously seek improvement to enhance team's performance and work efficiency including overall work process

Requirement

  • Ideal candidate possess bachelor degree in finance /economics /mathematics or any related capacity
  • Minimum diploma in business administration or business management with keen and sharp eye for numbers
  • Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)
  • Advantageous for candidates with experience working in financial institutions, fintech
  • Someone with sharp acumen and keen eves with numbers and statistics is ideal for this position
  • Proficient in English & Chinese in communication and writing in order to liaise with dedicated market counterparts
  • Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
  • Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance
  • Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am）