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*All applicants need to hold the full work rights to work permanently in Malaysia as we are not able to sponsor your work visa.
Position: Store Manager
Brand: Luxury Cookware
Location: Gurney Plaza
Job Types: Full-time
Job Summary:
The Store Manager role will be responsible for continuing the store’s success by offering the highest level of premium customer service, leading and supporting the in store team, providing our customers with the best in-store experience and demonstrating your passion for food and cookware.
Job Responsibilities:
- Provide exceptional customer service and accurate product information to our customers.
- Proactively engage with our customers and taking them on a journey with our beautiful and functional products.
- Aim for excellence with in-store appearance, store presentation and staff appearance.
- Promote the beauty of the company's products with visual merchandising in store using brand guidelines.
- Team motivation - lead, manage and support the in-store team to achieve their best (you lead by example and with a positive attitude!)
- Drive the store success by achieving (or surpassing!) sales targets, KPI's and brand expectations.
- Improve efficiency of store operations and profitability (you love to seek out process improvements!)
- Reporting and admin - administer store reports and performance tracking, adhering the deadlines, efficient scheduling of team roster.
- Day to day management of all aspects of the store ensuring that it is trading effectively, that it is adequately staffed, and that customers’ needs are met. Deal with any enquiries and complaints as appropriate.
- Day to day management of employees including; motivation, recruitment, attendance, welfare, training and development, according to company policies and employment laws, ensuring that relevant Retail and HR procedures are followed.
- Liaise with Line Manager and the HR department with regard to any employee issues, and inform them of any employee changes.
- Liaise with the retail head office team to plan, implement and advertise local marketing events, including in store cookery demonstrations and other special events.
- Ensure all employees receive effective, thorough and regular up to date training on the Company’s various products, procedures, policies and rules.
- Ensure all employees are thoroughly trained in the Health and Safety procedures of the store including manual handling and that risk assessments are carried out.
Job Requirement:
- Possess 8 - 10 years’ experience in a Retail or Customer Focused environment with Line Management responsibility; of which more than 5 years of Store Manager experience.
- Experience of driving retail sales and standards of customer service.
- Experience working for a quality brand in a retail environment.
- Strong customer service skills and ability to maintain standards.
- Intermediate skills working with Microsoft Word, Outlook, and Excel.
- A strong understanding of the premium customer service experience.
- Clear and well spoken - a strong communicator.
- Highly organised, strong attention to detail, proactive and shows initiative.
- Ability to be flexible and adaptable.
- A team player who can easily motivate and always leads by example.
- A friendly, positive and approachable attitude - you are a people-person through and through!
- A love of the brand, food, cooking and entertaining.
*All applicants need to hold the full work rights to work permanently in Malaysia as we are not able to sponsor your work visa.
Position: Store Manager
Brand: Luxury Cookware
Location: Gurney Plaza
Job Types: Full-time
Job Summary:
The Store Manager role will be responsible for continuing the store’s success by offering the highest level of premium customer service, leading and supporting the in store team, providing our customers with the best in-store experience and demonstrating your passion for food and cookware.
Job Responsibilities:
- Provide exceptional customer service and accurate product information to our customers.
- Proactively engage with our customers and taking them on a journey with our beautiful and functional products.
- Aim for excellence with in-store appearance, store presentation and staff appearance.
- Promote the beauty of the company's products with visual merchandising in store using brand guidelines.
- Team motivation - lead, manage and support the in-store team to achieve their best (you lead by example and with a positive attitude!)
- Drive the store success by achieving (or surpassing!) sales targets, KPI's and brand expectations.
- Improve efficiency of store operations and profitability (you love to seek out process improvements!)
- Reporting and admin - administer store reports and performance tracking, adhering the deadlines, efficient scheduling of team roster.
- Day to day management of all aspects of the store ensuring that it is trading effectively, that it is adequately staffed, and that customers’ needs are met. Deal with any enquiries and complaints as appropriate.
- Day to day management of employees including; motivation, recruitment, attendance, welfare, training and development, according to company policies and employment laws, ensuring that relevant Retail and HR procedures are followed.
- Liaise with Line Manager and the HR department with regard to any employee issues, and inform them of any employee changes.
- Liaise with the retail head office team to plan, implement and advertise local marketing events, including in store cookery demonstrations and other special events.
- Ensure all employees receive effective, thorough and regular up to date training on the Company’s various products, procedures, policies and rules.
- Ensure all employees are thoroughly trained in the Health and Safety procedures of the store including manual handling and that risk assessments are carried out.
Job Requirement:
- Possess 8 - 10 years’ experience in a Retail or Customer Focused environment with Line Management responsibility; of which more than 5 years of Store Manager experience.
- Experience of driving retail sales and standards of customer service.
- Experience working for a quality brand in a retail environment.
- Strong customer service skills and ability to maintain standards.
- Intermediate skills working with Microsoft Word, Outlook, and Excel.
- A strong understanding of the premium customer service experience.
- Clear and well spoken - a strong communicator.
- Highly organised, strong attention to detail, proactive and shows initiative.
- Ability to be flexible and adaptable.
- A team player who can easily motivate and always leads by example.
- A friendly, positive and approachable attitude - you are a people-person through and through!
- A love of the brand, food, cooking and entertaining.