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Network Support Engineer

Salary undisclosed

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Summary:

Works for worldwide customers within her/his own team or with other teams to solve problems and enhance future products. Solves reported product and network problems of moderate to high complexity. Effectively utilize databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction. Keeps up-to-date with the latest technology trends/products in order to provide high quality support to customers.

Technical skills requirements

  • Engineer should have experience with network background, understanding of switching, Routing and firewall concepts.
  • Should have hands on experience in any of the Load balancer / Application Delivery Controller products.
  • Experience in integration /configuration/administration and troubleshooting of LB or ADC products.
  • Engineer should have strong troubleshooting skills on TCP/IP and Http/Https ,SSL/TLS & DNS protocols.
  • Experience in handling issue related to platforms and application management of any of the LB or ADC products.

Mandatory Skills

  • Hands on experience on LAN Switching, Wireless, Architecture, NMS, DNA Center, RP(Routing Protocol) and SDWAN.
  • Routing protocols: OSPF, RIP, BGP, Static.
  • Switching: STP, RSTP, VTP, VLAN, Aggregation Protocols (PAgP/LACP)
  • Security: ACL, NAT, VPN IPsec Tunnel, SSL VPN Tunnel.
  • Network Protocols : TCP/IP ,HTTPS,DNS,SSL & TLS
  • Load balancer : Big IP F5 ,Cirtix, NetScaler, Riverbed, Barracuda or any one of the product
  • Troubleshooting tools: Wireshark, Putty, TCPDUMP etc

Qualifications

  • 3 to 7 years of relevant work experience
  • Equivalent degree from a reputed university
  • Good to have CCNA, CCNP Preferred
  • Language proficiency in Japanese or Korean as will be supporting respective markets

Summary:

Works for worldwide customers within her/his own team or with other teams to solve problems and enhance future products. Solves reported product and network problems of moderate to high complexity. Effectively utilize databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction. Keeps up-to-date with the latest technology trends/products in order to provide high quality support to customers.

Technical skills requirements

  • Engineer should have experience with network background, understanding of switching, Routing and firewall concepts.
  • Should have hands on experience in any of the Load balancer / Application Delivery Controller products.
  • Experience in integration /configuration/administration and troubleshooting of LB or ADC products.
  • Engineer should have strong troubleshooting skills on TCP/IP and Http/Https ,SSL/TLS & DNS protocols.
  • Experience in handling issue related to platforms and application management of any of the LB or ADC products.

Mandatory Skills

  • Hands on experience on LAN Switching, Wireless, Architecture, NMS, DNA Center, RP(Routing Protocol) and SDWAN.
  • Routing protocols: OSPF, RIP, BGP, Static.
  • Switching: STP, RSTP, VTP, VLAN, Aggregation Protocols (PAgP/LACP)
  • Security: ACL, NAT, VPN IPsec Tunnel, SSL VPN Tunnel.
  • Network Protocols : TCP/IP ,HTTPS,DNS,SSL & TLS
  • Load balancer : Big IP F5 ,Cirtix, NetScaler, Riverbed, Barracuda or any one of the product
  • Troubleshooting tools: Wireshark, Putty, TCPDUMP etc

Qualifications

  • 3 to 7 years of relevant work experience
  • Equivalent degree from a reputed university
  • Good to have CCNA, CCNP Preferred
  • Language proficiency in Japanese or Korean as will be supporting respective markets