Student Affair Officer

About The Role To give our students the best experience we can provide in every step of their journey with This role will also involve executing sales efforts to drive student enrollments, boost course registrations, and promote program offerings, directly contributing to sales targets. What You Will Do Ensure that we follow up with our students regularly after they graduate and track their status. Analyse the information collected and identify ways to improve our products and services. Oversee and manage student engagement, support services, and communications. Follow up on leads and inquiries, converting potential students into confirmed enrollments. Reporting on the status of students, reflect on their success rate, propose improvements we can do to increase their success rate. Define the content, time-to-send and channel of communications that need to go out to the students at every step of their program. Measure the effectiveness of all the communications, e.g. email open rate of every email we send out. Monitoring all student support channels to ensure that we maintain the expected response time and quality. Supporting internal and external events on administrative and sales related issues. Setup and update the event preparation, e.g. platforms, automation, forms, slides and etc What You Should Have Great problem-solving skills. We believe this is a great asset for any job role. You will go through a Problem-Solving Ability Assessment to demonstrate your ability in this area. Amiable personality and great communication skills. You enjoy interacting with people and being able to communicate in English fluently. A dynamic, customer-oriented individual with the ability to balance student support and achieving sales targets. Technology savvy. You embrace the use of technology to make your life and work more enjoyable and more productive, always keen to explore what technology can do for you, Highly organised. Time can be very fluid when you interact with people and solve problems for people – so you have to manage time very well to make sure that important things still get done. Strong sales skills. Encompass the ability to effectively communicate value, build rapport with prospective students, understand their needs, and utilise sales techniques to drive conversions and close sales successfully.