GUEST RELATION MANAGER

Ensuring and providing flawless, upscale, professional and high-class guest service experiences. Analyzing customer feedback and providing strategic direction to continuously improve overall rating and responding to guests needs and anticipating their unstated ones. Job Responsibilities: • Provide upscale guest service experiences for clients throughout their stay • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in • Oversee check-in and check-out procedures, including reservations and financial transactions • Promptly address guests’ requests and actively listen to and resolve complaints • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns • Promote all hotel amenities, conveniences and programs offered • Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures • Liaise with Housekeepers and to provide an overall comfortable guest experience • Examine daily duties, assign tasks and check on progress • Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings • Establish friendly relationships with regular hotel clients Job Requirements: • Minimum 5 years proven work experience as a Guest Relations Manager – Korean Speaker in the Hospitality Industry • Degree in Hospitality Management, Tourism, Business Administration or relevant field • Understanding of all hotel management best practices and relevant laws • Hands-on experience with Hotel Management software (PMS) • Have a good command over verbal and written Korean and English language to meet business needs • Customer service drive with outstanding communication and active listening skills • Excellent problem-solving and multitasking skills • Leadership skills along with the ability to motivate a team into high performance • Ability to work flexible hours • Strong sense of responsibility and a professional presentation