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Customer Service (CSR) Admin
RM 1,500 - RM 1,999 / month
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GOLDEN ART SOFA INDUSTRIES SDN BHD Location : 9712, Jalan PBR 14 Kawasan Perindustrian Bukit Rambai, Fasa 3, 75250, Malacca JOB DESCRIPTION : Respond to all customer inquiries via social media platforms such as Facebook, Instagram, TikTok, WhatsApp, and others, providing accurate information. Address customer complaints promptly, offer appropriate solutions, and ensure complaints are resolved in a satisfactory manner. Assist customers with post-sale issues such as delivery, returns, and questions regarding products or warranties. Monitor customer comments and reviews on social media platforms, take appropriate follow-up action, and provide feedback to management. Keep records of all customer interactions, complaints, and resolutions, ensuring that data is updated for future reference. Prepare regular reports on recurring issues or complaints and provide recommendations for improving customer service. Support the marketing team by providing customer feedback on products and assist in promoting furniture on social media platforms. Measure response times and customer satisfaction on social media platforms, and provide monthly performance reports to company management. Ensure that all customer information and interactions through social media are recorded and updated in the company’s database. Requirement : Knowledge about Customer Service Representative (CSR) or a related field Previous job experience in the furniture or related industry Excellent verbal and written communication skills for effective client interaction Strong negotiation skills for securing favorable deals Ability to build and maintain positive relationships with clients Stay updated on industry trends, competitors, and market dynamics Demonstrated track record of achieving and exceeding customer targets Willingness to travel and work outdoors as needed Collaborate effectively with internal teams, especially the design and production teams Strong ability to communicate effectively with team, work independently, responsive and informative Required language : Bahasa Malaysia, English At least 1-3 years of working experience in the related field is required for this position Contract basis for 3 months and will confirm as permanent staff if performance is satisfactory Benefit : Attendance Allowance Incentive Yearly Bonus Clinic Panel Annual Leave Career Development Salary Increment **Interested applicants, please apply by submitting your updated resume or WhatsApp 012-6833604 Job Type: Full-time Pay: From RM1,900.00 per month Benefits: Free parking Supplemental Pay: Performance bonus Yearly bonus Education: Diploma/Advanced Diploma (Preferred) Experience: Customer Service Representative (CSR): 2 years (Required) Language: English (Required) Bahasa (Required) License/Certification: car license (Required) Willingness to travel: 100% (Required)