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Duties & Responsibilities: Provide IT support for notebooks, desktops, printers, CCTV, and network equipment. Maintain and manage Microsoft 365 Business Premium, Microsoft Intune, Microsoft Defender & BitLocker, SharePoint, Exchange, Teams, and backup solutions (OneDrive, Keepit SaaS Backup). Administer network infrastructure, including FortiGate Firewalls, Peplink Load Balancer, Ruckus Access Points, managed Ethernet switches, routers, and modems. Troubleshoot and manage printers (Toshiba MFP, HP LaserJet Pro) and monitoring systems (Hikvision 4K CCTV, Environment Monitoring System, VRV Air Conditioning System). Support and configure smart office equipment, including Logitech TAP IP, Rally Bar Video Conferencing System, Smart TVs, projectors, and UPS systems. Conduct network troubleshooting and system security maintenance. Provide technical training and support to end-users as needed. Ensure IT systems adhere to security, compliance, and performance standards. Work efficiently under pressure, especially during crisis situations, to resolve IT issues promptly. Job Requirements: Experience: 5 to 10 years in IT support, system engineering, or administration. Education: Bachelor's degree in Information Technology, Computer Science, or a relevant field. Technical Expertise: Proficiency in Microsoft 365, cloud applications, network security, and troubleshooting. Hands-on experience with firewall configurations, network equipment, and IT service management tools. Knowledge of CCTV, backup solutions, and smart IT equipment. Skills: Strong problem-solving and troubleshooting abilities. Ability to work under pressure and manage time efficiently. Communication: Strong written and verbal skills in English and Bahasa Malaysia. Job Benefits: Competitive Salary – Based on experience and qualifications. Career Growth Opportunities – Training and professional development. Flexible Work Environment – Exposure to advanced IT infrastructure. Health & Wellness – Medical benefits and insurance. Annual Leave & Public Holidays – Paid time off. Company Perks – Employee incentives and team-building activities.