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**Job Description:** - Review and analyze user reports related to website content. - Identify opportunities to improve workflows and suggest effective solutions. - Collaborate and communicate efficiently with internal teams and clients to ensure smooth operations. **Required Experience and Skills:** - Bachelor’s Degree (in any discipline). - BPO experience is an added advantage. - Must possess excellent verbal and written skills in English and Vietnamese due to job-specific requirements. - Strong comprehension skills. - Passionate about the internet and staying updated with digital trends.