Customer Service Officer

Job Description:- • Responding to inquiries by assisting customers through phone calls, emails, and chats. • Addressing customer grievances and concerns promptly and effectively. • Maintaining records of customer interactions and transactions with accuracy. • Collaborating with other departments to provide solutions for customers. • Identifying and escalating issues that require additional attention. • Providing product and service information to customers. • Processing orders, forms, applications, and requests. • Following up with customers to ensure satisfaction and resolving any remaining issues. • Staying up-to-date on company products, policies, and procedures. • Providing feedback to management on customer trends and issues. • Assisting on sales and other administration duties Requirements:- • Complete at least a high school SPM or diploma / Degree in any field • Track record of over-achieving quota • Good phone contact handling skills and active listening • Customer orientation and ability to adapt/respond to different types of characters • Good communication skills • Ability to multi-task, prioritize, and manage time effectively • High school diploma • Mandarin speaking added advantage • Able to start work immediately