Telesales Consultant_SCB (For Singapore Market)

Industry: Banking / Financial Services Location: Kuala Lumpur KEY RESPONSIBILITIES Achieve monthly targets through acquisition of new / existing customers, upselling and/or cross selling of Credit Card, Personal Loan, Balances products etc through outbound calls. Ensure prompt and timely call backs are made to clients as committed Apply skills learned via training programs to drive needs-based conversations Develop a deep understanding of various products offered and process as relevant. STRATEGY Support deepening and acquisition within personal client segment Handle assigned Client list / base and focus on establishing higher contacts to maximize penetration Proactively engage with clients to uncover business needs and promote cross sell or up-sell for both ETB clients Ensure prompt and timely call backs are made to clients as committed Optimise the usage of Diallers and Lead management system to drive greater performance Support fulfilment of online leads where applicable. Eg. online form drops offs Support S2S teams by improving conversion rate on referrals as applicable Drive adoption of digital offerings through promotion during telesales conversations Apply skills learned via training programs to drive needs-based conversations Develop a deep understanding of various products offered and process as relevant BUSINESS Achieve sales target as applicable Achieve all parameters sets as a part of job objective like Conversion rate, New sales revenue, etc Optimise campaign wise conversion rate, maximise agent occupancy and conversion rate on referrals from online and other channels Adhere to daily working schedule Meet applicable non-financial metrics as per scorecard. E.g. Sales error rate, Sales call quality score QUALIFICATIONS At least 1- 2 years’ experience in sales or service is preferred. Prior experience in Telesales / Inbound sales is a plus Required certification or licensing to be in place basis the products to be sold over calls Bank training, i.e. mandatory & developmental - role specific, and regulatory/compliance bank wide & role specific, Languages; Good command over English or applicable local language Communication skills Upselling & Cross-Selling Skills Job Types: Full-time, Permanent Pay: RM2,500.00 - RM3,500.00 per month Work Location: In person