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Technical Support Executive (Telco)
RM 3,000 - RM 3,499 / month
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Responsibilities: Respond to customer inquiries and troubleshoot technical issues related to telecommunication services and products Provide clear and concise explanations to customers, guiding them through the resolution of their problems Document customer interactions and maintain detailed records of troubleshooting steps and resolutions Escalate complex issues to the appropriate teams or subject matter experts for further investigation and resolution Collaborate with cross-functional teams to ensure seamless customer support Continuously expand your technical knowledge to stay up-to-date with the latest developments in the telecommunications industry Requirements: Technical support or customer service role, preferably in the telecommunications industry Excellent communication and interpersonal skills, with the ability to explain complex technical information in a clear and user-friendly manner Strong problem-solving and analytical skills to quickly diagnose and resolve customer issues Commitment to providing exceptional customer service and a genuine interest in technology Flexibility to work in a fast-paced, dynamic environment Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume. Email Address: [email protected] EA License No.: 13C6305 Reg No: R1770654 For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.