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ASSISTANT BRANCH MANAGER | TUN AMINAH
RM 1,500 - RM 1,999 / month
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Key Responsibilities: Branch Operations Support: Assist in managing the day-to-day operations of the branch, ensuring efficiency, compliance with company policies, and a positive customer experience. Customer Service: Provide excellent service to customers, addressing their needs and concerns promptly and professionally. Team Leadership: Support the Branch Manager in supervising and coaching branch staff, providing ongoing training, and promoting teamwork and collaboration. Sales and Business Development: Contribute to the achievement of branch sales targets by identifying opportunities for growth, engaging with customers, and driving sales initiatives. Compliance & Risk Management: Ensure that the branch is compliant with legal, regulatory, and company policies and procedures. Assist with risk management practices. Staff Scheduling & Performance Management: Assist in scheduling staff shifts, monitoring performance, and providing feedback to ensure high productivity and morale. Financial Management: Help manage cash flow, prepare reports, and ensure proper handling of branch finances. Problem Resolution: Address customer complaints and concerns efficiently and professionally, ensuring customer satisfaction. Reporting & Administrative Tasks: Assist with preparing reports, maintaining records, and handling administrative tasks as required by the Branch Manager.