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Service Manager ( Power Tools)

  • Full Time, onsite
  • Agensi Pekerjaan ASK Resources Sdn. Bhd.
  • Subang Jaya, Malaysia
Salary undisclosed

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What you'll be doing - Oversee the end-to-end service operations for our power tools products, ensuring efficient and effective service delivery - Manage a team of service technicians and coordinate their schedules and activities - Liaise with customers to understand their service needs and requirements - Troubleshoot complex technical issues and provide expert guidance to the service team - Monitor service KPIs and identify areas for improvement - Collaborate with the sales and product teams to enhance the overall customer experience - Ensure compliance with all relevant regulations and industry standards What we're looking for - 5+ years of experience in a service management role, preferably within the power tools or related engineering industry - Strong technical expertise and understanding of power tools and their service requirements - Excellent problem-solving and critical thinking skills to diagnose and resolve complex issues - Proven ability to lead and motivate a team of service technicians - Exceptional customer service orientation and communication skills - Familiarity with relevant industry regulations and standards - Degree in Engineering or a related technical field