Operation Manager cum Business Development

Job description

As a bakery brand with rapid expansion, we are looking for a talented and ambitious person like you to join our #SQUAD!

Discover LOVE A LOAF job opportunities and be the change you wish to see and grow together!

We are looking for:

Operation Manager cum Business Development

运营经理兼业务发展

Other Benefits:

1. Skill Development

2. Teamwork

3. Experience in the Food Industry

4. Customer Interaction

5. Staff Discount

6. Networking Opportunities

7. SOCSO (Social Security Organization)

8. EIS (Employment Insurance System)

9. Referral Fees

10. Free Buns & Beverage

11. Competitive Basic Salary

12. EPF Contributions

13. Transport Allowance

14. Medical Allowance

15. Seniority Rewards

16. Parents' Gratitude Allowance

17. Team Sales Bonuses

18. Seasonal Product Commission

19. Customize Product Commission

20. Member Registration Fees

21. Typhoid & SLPM Claim

22. Birthday Leave

23. Replacement Credit on Company Declared Public Holiday

24. Opportunity of Promotion

25. Opportunities to Participate in Technical Coaching and Skill Enhancement.

Job Duties:

Duties：To ensure smooth operation of the company's stores, maintain high quality and quantity to achieve company sales targets.

Job Responsibilities:

1. Responsible for ensuring all orders are communicated to the various production teams and resolving production-related issues in cooperation with the relevant teams.

2. Work closely together with marketing team in developing campaign / strategies related to business operation.

3. Meet with customers to understand their ongoing needs and find solutions and products to meet these needs.

4. Put together proposals to win business of our clients.

5. Develop sales strategies to acquire and onboard business clients so that company can build sustained, consistent and growing revenue pipeline.

6. Corporate wholesale

7. Venue hire / internal events

8. External events / activations

9. Develop a holistic approach for both immediate and long-term business development strategy, effectively taking care of professional relationships with all clients.

10. Organize weekly department meeting on time.

11. Support Daily Operation Activities of Outlet

12. Internal Audit of outlets (Based on cleanliness, display standard, product audit, staff appearance, report audit, wastage report)

13. Evaluate Supervisor and perform appraisal

14. Recruit/Interview supervisor, leader position, and crew position (Outlet with no leader or supervisor) with HR Department

15. Staff Exit Interview

16. Provide product knowledge training / SOP Training / Customer Service Training.

17. Establish system and maintain high business standards for front of house.

18. Responsible for the sales turnover of the stores, and analyze the reasons for its rise and fall and formulate relevant strategy.

19. Liaise with Production Department for work arrangement

20. Understand daily sales performance, analyze the report weekly and report in weekly department meeting.

21. Monitoring the service quality of employees, and deal with the problems in time.

22. Monitor operating expenses in the stores and reduce operating costs with supervisor.

23. Communicate with customers from time to time to understand customer opinions and related information.

24. Responsible for handling major customer complaints and department emergencies.

25. Understand the general market, feedback the information obtained to the upper department in a timely manner, and help the company improve its operation and management.

26. According to the actual situation in the store, provide suggestions and measures for the overall planning of in-store marketing.

27. Responsible for supervising and guiding staff, and stopping and correcting the behavior that violates the company policy.

28. Team building content planning, reward system suggestion.

29. Establish positive company culture and deliver correct value within the companies.

30. Responsible for small item procurement for department need.

31. Travel to other region for the supporting and training if needed.

32. Other ad-hoc duties assigned by management.

33. Maintain effective communication with peers, subordinates and BOD.

Authority:

1. The right to suggest work improvement

2. The right to propose rewards and punishments

3. The right to inspect the work of subordinates

4. The right to judge the disputes of subordinates in the work

5. The right to evaluate the management level, service level and

performance of the subordinates

6. The right to approve budget planning of stores.

7. The right to suggest salary package of subordinates to HR.

8. The right to arrange/allocate man power within department.

Qualification:

Academic: Diploma and above

Preferred candidate: Retail background, F&B Background, Hospitalism Industry

Preferred working experience: 5-7 Years and above in related industry, at least 3 years management experience

Language skills: Fluent to communicate in Mandarin and English

Writing and computer skills: Able to perform required documentation and report using software, pos, ERP and Microsoft Office.

Report report:

1) Department Monthly Sales Report (% comparing to Previous Year / Past Month)

2) Department Top 10 Best Selling Product in its categories (Monthly)

3) Department Bad Selling Product in its categories (Monthly)

4) Department Cost of Good Sold Report (Monthly)

5) Compile Profit & Lost Report of Stores and analyze (Monthly)

6) Leader / Supervisor Level staff Appraisal Report (Quarterly)

7) Store Audit Report

8) Training Report

Meeting frequency:

1) Department Meeting (Weekly/Bi-Weekly)

2) General Meeting with BOD (Monthly)

3) 1 to 1 Supervisor / Leader Appraisal Meeting (Quarterly)

KPI Indicator:

1) Department Sales Performance (Improvement Percentage)

2) Department COGS

3) Department Profit & Loss

4) Customer Review

5) Employee’s Rating

6) Employee’s Turnover Rate

Working Location:

Relocation within Love A Loaf Branches and HQ

Joining Date:

As soon as possible

Job Types: Full-time

Salary: RM5,00.00 - RM8,000.00++ per month

Job Type: Full-time

Pay: RM5,000.00 - RM8,000.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Free parking
• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• Management: 3 years (Preferred)
• Food And Beverages: 5 years (Preferred)

Language:

• Mandarin & English (Preferred)