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IT Executive

RM 3,000 - RM 3,800 / month

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Duties and Responsibilities

  • Work closely with the HIS users, HIS vendor & IT support team to provide support services and technical advice so as to ensure continuity, accessibility and availability of the HIS system.
  • Provide hands-on first level troubleshooting and support on HIS application, database and interfaces.
  • Provide troubleshooting and recovery or all applications installed in the facility through detailed investigation, analysis and liaison with the respective application vendors for resolution.
  • Analyse the trends of issue logs to provide insights on the health of the HIS system. If negative trends are observed, to provide possible recommendations on ways to correct it.
  • Perform installation, configuration, migration and upgrading tasks of the HIS application.
  • Liaise with end users on new requirements and enhancements. Ensure that new requirements are in line with best practices. Analyze and translate business requirements into system design and specifications.
  • Prepare, maintain and update requirements, specifications and business process documentations.
  • Interact with external project teams on system interface requirements and system integration plans.
  • Develop user acceptance testing documentation and perform testing of new changes in the test environment prior to deploying into production.
  • Conduct and coordinate use acceptance, performance stress, regression and integration testing.
  • Ensure Assunta IT helpdesk is updated for every issue and the assigned case ticket(s) is completed in a timely manner and with high level of quality.
  • Adhere to Assunta Policy & Procedure (P&P).
  • Provide regular feedback/updates on IT concern(s) or issue(s) to the Head of IT.
  • Must be able to assist in any ad-hoc hospital IT support tasks or IT related responsibilities assigned by the Head of IT or by the Management.

Qualifications

  • Diploma/Degree in Computer Science Information Technology, Computer Studies or equivalent.
  • 3 years' experience in IT end-user support, and strong business requirements gathering, analysis and documentation skills and application support.
  • Knowledge of project management & MySQL.
  • Reliable and possess positive attitude, excellent people skills and able to work in a team.

Job Type: Full-time

Pay: RM3,000.00 - RM3,800.00 per month

Schedule:

  • Monday to Friday
  • Weekend jobs