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Customer Service Professional

RM 2,000 - RM 2,600 / month

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Job Title: Customer Care Consultant (Call Centre)

Job Overview:

We are seeking a passionate and customer-focused Customer Care Consultant to join our call centre team. As a key representative of our company, you will handle customer inquiries, provide assistance, resolve issues, and ensure a positive customer experience. The ideal candidate will possess excellent communication skills, a problem-solving attitude, and the ability to multitask effectively in a fast-paced environment.

Key Responsibilities:

  • Customer Support:
  • Provide high-quality customer service over the phone, addressing inquiries, complaints, or requests related to products or services.
  • Problem Resolution:

Handle and resolve customer complaints, issues, and queries in a timely and professional manner, ensuring customer satisfaction.

  • Product Knowledge:

Qualifications & Skills:

  • Call Handling:
  • Customer Relationship Management:
  • Order Processing and Follow-ups:
  • Sales Support:
  • Data Entry & Reporting:
  • Quality Assurance:
  • Team Collaboration:
  • Diploma or (Bachelor’s degree is a plus).
  • Proven experience in a call center, customer service, or similar role is preferred.
  • Strong communication skills with a clear and pleasant phone manner.
  • Ability to actively listen and effectively address customer needs.
  • Strong problem-solving skills and ability to handle difficult situations with professionalism.
  • Ability to multitask and handle high volumes of calls.
  • Familiarity with CRM systems and call center software.
  • Good computer skills and proficiency in Microsoft Office or Google Workspace.
  • Strong organizational skills and attention to detail.
  • Positive attitude, patience, and a passion for helping others.

Why Join Us?

  • Competitive salary and performance-based incentives.
  • Comprehensive training to ensure you succeed in your role.
  • A dynamic, supportive, and collaborative work environment.
  • Career growth opportunities and development within the company.
  • Recognition and rewards for top performers.

If you are passionate about providing exceptional customer service and thrive in a fast-paced, target-driven environment, we would love to hear from you. Join us as a Customer Care Consultant and help us deliver outstanding service to our valued customers!

Job Type: Full-time

Pay: RM2,000.00 - RM2,600.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Early shift
  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Overtime pay
  • Performance bonus

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Bahasa (Preferred)

Expected Start Date: 02/24/2025