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Customer Success Specialist | Mandarin | Bayan Lepas

  • Full Time, onsite
  • AGENSI PEKERJAAN SKILLSET SDN. BHD.
  • Bukit Mertajam, Malaysia
RM 3,000 - RM 4,000 / month

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Responsibilities and Accountabilities

  • Support customers to place online orders with the client
  • Provide timely support to customers through available communication channels (inbound phone calls and email)
  • Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
  • Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
  • Identify and escalate priority issues through appropriate channels as and when necessary
  • Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
  • Maintain and improves quality of service by sharing suggestions and recommendations
  • Keep job knowledge and skills up to date by attending training and continuously learning
  • Meet all key performance indicators set by the company and client
  • Adhere to the policies and procedures set by the company and client

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Opportunities for promotion
  • Professional development
  • Vision insurance

Schedule:

  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Overtime pay
  • Performance bonus

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer support: 1 year (Preferred)

Language:

  • Mandarin (Preferred)
  • English (Preferred)

Work Location: In person