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Customer Success Manager

RM 5,000 - RM 7,300 / month

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Role Overview:

As a Customer Success Representative, you will be responsible for building and maintaining strong relationships with our clients, ensuring high retention rates, and identifying opportunities to grow accounts. You will serve as a trusted advisor, guiding customers through the implementation and optimization of our AI chatbot solutions. Your ability to adapt in a fast-paced AI startup environment and drive customer success will be key to our growth.

Key Responsibilities:

- Manage and nurture relationships with existing customers to ensure satisfaction and long-term retention.

- Act as a strategic partner to clients, understanding their business goals and aligning our AI solutions to meet their needs.

- Drive account growth by identifying upsell and cross-sell opportunities.

- Deliver compelling product demonstrations and training sessions, showcasing the value of our AI chatbot solutions.

- Analyze customer usage data and provide insights to optimize performance and adoption.

- Collaborate with sales, marketing, and product teams to ensure seamless customer experiences.

- Address customer inquiries, troubleshoot issues, and proactively resolve potential challenges.

- Stay updated on industry trends and evolving AI technology to provide expert guidance to clients.

- Gather customer feedback and relay insights to the product team for continuous improvement.