Automotive Technical Trainer

STRATEGIC

• Coordinate TEAM-GP Learning Schedule, conduct training, evaluate and assess outlet technicians’ capability on TEAM-GP to achieve training & certification target and execute projects/initiatives related to Service Technical Training as agreed in accordance to company Hoshin Kanri.

OPERATIONAL

• Prepare and carry out TEAM-GP training activities (involving theory & practical) to technicians from outlets based on confirmed list of technicians.
• Coordinate evaluate/assessment, generate & analyze result on each technician.
• Update technician’s performance to TMC for certification.
• Prepare and carry out TTEP yearly activity.
• To be involved in Service Technical Training projects/initiatives such as Toyota Skills Contest, New Model Training etc. as set during HK or early year activity planning.

ACCOUNTABILITIESa. TEAM-GP

• Coordinate TEAM-GP Briefing session to MCSO (Manager Customer Service Operations).
• Prepare TEAM-GP Simple Operation Guidelines for outlets.
• Obtain latest outlet technicians list to be registered in TEAM-GP. (Including Skills Check Evaluator candidates)
• Register / identify technicians’ TEAM-GP level via Certification Management Center (CMC) System.
• Segregate and distribute Technicians’ ID according to individual outlets.
• Plan and allocate technician’s learning progress according to the certification level and time.
• Monitor technician’s learning progress via TEAM-GP Portal.
• Update technician progress report to TMC (Toyota Motor Corporation) for certification.
• Prepare Briefing Slides for Training Program.
• Liaise with TMC’s TEAM-GP PIC for any inquiries and concerns.
• Conduct Training Program as per Yearly Training Calendar
• Update Technicians Assessment Result in TEAM-GP after conducting training
• Analyze Technicians’ Weakness from the Assessment Result
• Plan Technicians’ Development for the future years.
• Attend Train The Trainer Program whenever necessary

1. TTEP (Toyota Technical Education Program)

• Plan and prepare 1-year T-TEP activity plan for all TTEP Institutes as per agreed by management.
• Communicate and confirm the T-TEP plan in accordance to T-TEP institutional academic calendar. Plan and purchase T-TEP students Giveaway items during TTEP activities.
• Plan, communicate with T-TEP institutes and conduct Awareness Talk to new intake students twice a year.
• Update Awareness Talk Slides and prepare all the necessary Giveaway items.
• Compile T-TEP potential students name list. Identify and communicate with the potential Service Outlets for TWE program.
• Supply list name of potential OJT candidates to the outlets. Receive reply and communicate back to institutes.
• Confirm the final students’ turn-up during TWE and during completion of TWE, to confirm the final student recruited by outlets. Prepare report on TWE intake and recruitment rate performance.
• Follow-up, analyze and summarize TWE Evaluation Form and feedback to institutes for further action.
• Update, prepare and finalized TTEP activity report to TMC. This include Annual T-TEP activity amount forecast report; T-TEP Annual Activity plan report and T-TEP Reimbursement Report.
• Conduct Train the Trainer program to TTEP Instructors / Coach and assess TTEP Instructors during TEAM21 Modules Delivery or New Technology sharing or New T-TEP Equipment Training (as and when available).
• Check / Evaluate Training Aid/Materials condition at T-TEP institutes.
• Plan, prepare and conduct T-TEP Forum to update progress and latest information sharing with T-TEP Institutes.

1. Cross-function support

• New Model Service Simulation: Conduct & prepare Service Worksteps & Takt Time report
• Toyota Skills Contest: Execute duties or tasks as designated by the organizer
• Training Vehicles Loaning Coordination
• Training Rooms Loaning Coordination