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Operation Admin & Customer Service Exec
RM 2,700 - RM 3,100 / month
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Key Responsibilities:
Retail Operations Support:
- Assist in the operational needs such as documentations, POPs, sales licenses etc of the retail stores, ensuring smooth workflow and compliance with company policies.
- Prepare any documents required for meetings/events
- Perform general administrative tasks such as data entry, documentation, and report generations for sales/promotions etc.
Customer Service:
- Act as the primary contact for customer inquiries, complaints, and feedback across social media, WhatsApp, emails, and calls, ensuring excellent customer service.
- Provide product information, pricing details, and promotions to customers where required via suitable channels while collaborating with internal teams to enhance customer satisfaction and resolve issues efficiently.
- Support promotional events, campaigns, and marketing initiatives.
- Any other tasks assigned from time to time.
Requirements
- Minimum Diploma in any discipline
- Required language(s): Chinese, English, Bahasa Malaysia (written/spoken)
- At least 2-3 years working experience in any related field
- Required Skill(s): Microsoft Office (Words & Excel & Power point)
- Able to work independently