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SAP SD Production Support Engineer

Salary undisclosed

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• Overall, 6+years of experience in Sales and Distribution. • Should be able to lead a team independently • Should have worked on Production Support engagements. • Liaising with business teams to assist with day to day issues and process improvements. • Good knowledge on Logistics, Consignment processes is expected. Working knowledge on Service Management would be added advantage. • Strong working knowledge on batch jobs, Alert monitoring, EDI/idocs. • Good understanding on Support metrics, SLAs and best practices. • Hands on experience on Support ticketing tools - eg : Service Now • Liaising with business stakeholders to assist with Day to day issues, and process improvements. • Represent the team in reviews of processes and system controls • Take ownership for time-critical issues and follow up/ root-causing of issues, unsupervised.