Mandarin Speaking Customer Service Executive @ SELANGOR (N)

Job Scope / Responsibilities : A Customer Service Executive’s role is to ensure a business’ customers receive outstanding support and all their needs are met. Customer Service Executives oversee the customer support department’s day-to-day functions as well as establish standards and protocols to be used by the customer service team to promote customer satisfaction. ⁠Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Conducting customer satisfaction surveys to understand what areas of the company's services need improvements Managing payment and delivery of customer orders. Helping customers choose the right product for their requirements and budget. Informing customers of upcoming promotions or deals. Answering client correspondences through email, social media, and by phone. Relaying extensive product information to customers. Closing sales for the company. Filing customer records, including contact information, purchases and billings. Providing customers with clear instructions to resolve issues. Managing orders and ensuring their prompt delivery. Communication. Requirements : Customer Service Executive Requirements. Diploma or bachelor’s degree in administration or a related field. A minimum of 2 years of experience as a customer service representative. Superior written and oral communication skills. Knowledge about the best mediation and conflict resolution tactics. Ability to empathize with customers. Ability to respect every customer. Fast and efficient problem-solving skills.