Client Service Assistant
About Bybit
Bybit is a top-tier global cryptocurrency exchange, ranked among the top two exchanges by trading volume, with over 60 million users. Established in 2018, Bybit offers a professional platform for crypto investors and traders, featuring an ultra-fast matching engine, 24/7 customer support, and multilingual community assistance.
Responsibilities:
- Provide high-quality customer support via email channel.
- Maintain up-to-date knowledge of the company's platform assigned product line
- Efficiently handle customer inquiries and complaints with timely follow-ups within SLA.
- Understand customer needs and relay valuable feedback to management.
Requirements:
- Diploma or above in any field.
- Strong oral and written communication skills in English
- Team-oriented, self-motivated, and responsive to client needs.
- Minimum 2 years of customer service experience. Finance or Technology-related industry will be a plus
- Prior trading (crypto or traditional) experience is preferred.
- Willing to work 5-day shift work, including weekends and public holidays.
Position: Client Service Assistant (Livechat)
Location: Kuala Lumpur, Malaysia
About Bybit
Bybit is a top-tier global cryptocurrency exchange, ranked among the top two exchanges by trading volume, with over 60 million users. Established in 2018, Bybit offers a professional platform for crypto investors and traders, featuring an ultra-fast matching engine, 24/7 customer support, and multilingual community assistance.
Responsibilities:
- Provide high-quality customer support via email channel.
- Maintain up-to-date knowledge of the company's platform assigned product line
- Efficiently handle customer inquiries and complaints with timely follow-ups within SLA.
- Understand customer needs and relay valuable feedback to management.
Requirements:
- Diploma or above in any field.
- Strong oral and written communication skills in English
- Team-oriented, self-motivated, and responsive to client needs.
- Minimum 2 years of customer service experience. Finance or Technology-related industry will be a plus
- Prior trading (crypto or traditional) experience is preferred.
- Willing to work 5-day shift work, including weekends and public holidays.
Position: Client Service Assistant (Livechat)
Location: Kuala Lumpur, Malaysia