We are seeking a proactive and goal-oriented Retention Manager to join our team. As a Retention Manager, you will play a pivotal role in our CFD Broker company. Your responsibilities will include effectively engaging to potential clients, addressing their inquiries, and guiding them through the conversion process.
In addition, we offer a high commission structure to reward your success. If you have a passion for sales and a talent for turning prospects into clients, we encourage you to apply for this role.
Responsibilities:
Customer Retention Strategies: Develop and implement strategies to enhance customer retention and reduce churn.
Customer Engagement: Communicate effectively with clients, ensuring satisfaction and long-term loyalty by addressing inquiries and offering tailored solutions.
Data Analysis: Analyze customer behavior and metrics to identify patterns, predict churn, and create data-driven retention strategies.
Team Collaboration: Work with internal teams, such as marketing and customer support, to improve service quality and customer experience.
Customer Service: Provide excellent service to maintain and strengthen client relationships.
Upselling and Cross-Selling: Identify opportunities to offer additional services or products that meet client needs .
Requirements:
Educational Qualification: A bachelor’s degree, preferably in business, marketing, or a related field.
Language Proficiency: Fluent in English (written and verbal). Additional language skills may be advantageous depending on the role’s location.
Experience: Prior experience in customer retention, sales, or a similar field. Experience in the online trading or financial industry is a plus.
Skills:
Strong communication and customer service abilities.
Analytical and problem-solving skills to assess customer needs and behavior.
Proficiency with CRM tools and customer data management systems
Thailand & Indonesia
· Attractive commission structure
· Work from Home structure
· Company trip / annual events
We are seeking a proactive and goal-oriented Retention Manager to join our team. As a Retention Manager, you will play a pivotal role in our CFD Broker company. Your responsibilities will include effectively engaging to potential clients, addressing their inquiries, and guiding them through the conversion process.
In addition, we offer a high commission structure to reward your success. If you have a passion for sales and a talent for turning prospects into clients, we encourage you to apply for this role.
Responsibilities:
Customer Retention Strategies: Develop and implement strategies to enhance customer retention and reduce churn.
Customer Engagement: Communicate effectively with clients, ensuring satisfaction and long-term loyalty by addressing inquiries and offering tailored solutions.
Data Analysis: Analyze customer behavior and metrics to identify patterns, predict churn, and create data-driven retention strategies.
Team Collaboration: Work with internal teams, such as marketing and customer support, to improve service quality and customer experience.
Customer Service: Provide excellent service to maintain and strengthen client relationships.
Upselling and Cross-Selling: Identify opportunities to offer additional services or products that meet client needs .
Requirements:
Educational Qualification: A bachelor’s degree, preferably in business, marketing, or a related field.
Language Proficiency: Fluent in English (written and verbal). Additional language skills may be advantageous depending on the role’s location.
Experience: Prior experience in customer retention, sales, or a similar field. Experience in the online trading or financial industry is a plus.
Skills:
Strong communication and customer service abilities.
Analytical and problem-solving skills to assess customer needs and behavior.
Proficiency with CRM tools and customer data management systems
Thailand & Indonesia
· Attractive commission structure
· Work from Home structure
· Company trip / annual events