ServiceNow Specialist l KL & Penang

Job Purpose:

Support the ServiceNow platform's core modules, IT Asset Management (ITAM), Discovery / IT Operations Management (ITOM), and CMDB, to ensure its reliable and effective operation.

Job Scope:

• Monitor system performance and identifying areas of improvements.
• Monitor regular schedules for imports and exports, as well as daily business operation and be able to troubleshoot these as 1st level support
• Collaborate with cross-functional teams to integrate ServiceNow with various business systems and applications over existing interfaces, based on REST API
• Support ServiceNow integrations with other IT operational platforms (inbound and outbound interfaces).
• Be able to monitor and troubleshoot Discovery schedules and MID Server setup
• Contribute to Operational stability, i.e. make sure that processes are adhered to, and daily checks are carried out, including scheduled jobs monitoring and – if applicable – restarting and troubleshooting

Education:

Relevant professional training / qualifications in IT / computer studies

Skills:

• Hands on experience with ServiceNow Platform, including one of the following modules: CMDB, ITOM (Discovery), ITAM.
• Understanding of deployment processes.
• Familiarity with Atlassian tools (JIRA, Bitbucket, Confluence).
• Good understanding of general IT infrastructure landscapes and technologies
• Ability to work in agile environment.
• Logical and analytical thinking.
• All the above are compulsory.

Working arrangement:

Following EMEA hrs (3pm – 12pm)

Job Purpose:

Support the ServiceNow platform's core modules, IT Asset Management (ITAM), Discovery / IT Operations Management (ITOM), and CMDB, to ensure its reliable and effective operation.

Job Scope:

• Monitor system performance and identifying areas of improvements.
• Monitor regular schedules for imports and exports, as well as daily business operation and be able to troubleshoot these as 1st level support
• Collaborate with cross-functional teams to integrate ServiceNow with various business systems and applications over existing interfaces, based on REST API
• Support ServiceNow integrations with other IT operational platforms (inbound and outbound interfaces).
• Be able to monitor and troubleshoot Discovery schedules and MID Server setup
• Contribute to Operational stability, i.e. make sure that processes are adhered to, and daily checks are carried out, including scheduled jobs monitoring and – if applicable – restarting and troubleshooting

Education:

Relevant professional training / qualifications in IT / computer studies

Skills:

• Hands on experience with ServiceNow Platform, including one of the following modules: CMDB, ITOM (Discovery), ITAM.
• Understanding of deployment processes.
• Familiarity with Atlassian tools (JIRA, Bitbucket, Confluence).
• Good understanding of general IT infrastructure landscapes and technologies
• Ability to work in agile environment.
• Logical and analytical thinking.
• All the above are compulsory.

Working arrangement:

Following EMEA hrs (3pm – 12pm)