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Customer Service Cum Receptionist
RM 2,300 - RM 2,800 / month
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- Strong communication and interpersonal skills with the ability to build rapport with customers
- Excellent problem-solving and critical thinking skills to effectively address customer concerns
- Proficient in the English language, with the ability to communicate clearly and confidently
- Familiarity with customer service best practices and call centre operations
- Previous experience in a customer service or call centre role is preferred
- Good attention to detail and the ability to multitask in a fast-paced environment
- Commitment to providing exceptional customer service and a positive attitude
- Answering and handling inbound customer calls in a professional and courteous manner
- Replying customer email related general enquiry.
- Providing accurate information and resolving customer inquiries and concerns
- Escalating complex issues to the appropriate team or department when necessary
- Documenting customer interactions and maintaining detailed records
- Actively listening to customers to understand their needs and provide tailored solutions
- Participating in regular team meetings to discuss performance, challenges, and best practices
- Contributing to the continuous improvement of customer service processes and procedures
- Ensure smooth and efficient day to day tasks are completed on a day-to-day basis.
- Assisting CS Manager with administrative works from time to time.
- Keep the front desk clean and tidy
Free Parking
Staffs Purchase
Birthday Leave