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Senior Customer Service Executive (Cantonese Speaker)

Salary undisclosed

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We are seeking a dedicated (Senior) Customer Service Representative to provide logistical support and handle customer inquiries. You will be responsible for responding to customer concerns, managing complaints, and ensuring a positive service experience. The role includes both phone and online communication, with potential leadership opportunities for those with more experience. Shift duty is required.

What You Will Deliver

  • Handle customer queries and logistics arrangements via phone and online platforms
  • Resolve customer concerns and complaints with a positive and helpful attitude
  • Maintain professional customer service, creating a great experience for customers
  • Assist Team Leaders in senior positions
  • Participate in shift-based work schedules

Who You Are

  • Minimum of SPM or Diploma
  • At least one year of customer service experience is preferred (Fresh graduates are welcome to apply)
  • Strong communication skills, problem-solving ability, and work ethic
  • Attention to detail and eagerness to learn
  • Positive attitude and teamwork skills
  • Proficiency in written and spoken Chinese (Cantonese and Mandarin) and English
  • Senior roles will be considered for candidates with more experience
  • Less experienced candidates can be considered for Customer Service Representative position

We are seeking a dedicated (Senior) Customer Service Representative to provide logistical support and handle customer inquiries. You will be responsible for responding to customer concerns, managing complaints, and ensuring a positive service experience. The role includes both phone and online communication, with potential leadership opportunities for those with more experience. Shift duty is required.

What You Will Deliver

  • Handle customer queries and logistics arrangements via phone and online platforms
  • Resolve customer concerns and complaints with a positive and helpful attitude
  • Maintain professional customer service, creating a great experience for customers
  • Assist Team Leaders in senior positions
  • Participate in shift-based work schedules

Who You Are

  • Minimum of SPM or Diploma
  • At least one year of customer service experience is preferred (Fresh graduates are welcome to apply)
  • Strong communication skills, problem-solving ability, and work ethic
  • Attention to detail and eagerness to learn
  • Positive attitude and teamwork skills
  • Proficiency in written and spoken Chinese (Cantonese and Mandarin) and English
  • Senior roles will be considered for candidates with more experience
  • Less experienced candidates can be considered for Customer Service Representative position