Senior Customer Service Executive (Cantonese Speaker)
We are seeking a dedicated (Senior) Customer Service Representative to provide logistical support and handle customer inquiries. You will be responsible for responding to customer concerns, managing complaints, and ensuring a positive service experience. The role includes both phone and online communication, with potential leadership opportunities for those with more experience. Shift duty is required.
What You Will Deliver
- Handle customer queries and logistics arrangements via phone and online platforms
- Resolve customer concerns and complaints with a positive and helpful attitude
- Maintain professional customer service, creating a great experience for customers
- Assist Team Leaders in senior positions
- Participate in shift-based work schedules
Who You Are
- Minimum of SPM or Diploma
- At least one year of customer service experience is preferred (Fresh graduates are welcome to apply)
- Strong communication skills, problem-solving ability, and work ethic
- Attention to detail and eagerness to learn
- Positive attitude and teamwork skills
- Proficiency in written and spoken Chinese (Cantonese and Mandarin) and English
- Senior roles will be considered for candidates with more experience
- Less experienced candidates can be considered for Customer Service Representative position
We are seeking a dedicated (Senior) Customer Service Representative to provide logistical support and handle customer inquiries. You will be responsible for responding to customer concerns, managing complaints, and ensuring a positive service experience. The role includes both phone and online communication, with potential leadership opportunities for those with more experience. Shift duty is required.
What You Will Deliver
- Handle customer queries and logistics arrangements via phone and online platforms
- Resolve customer concerns and complaints with a positive and helpful attitude
- Maintain professional customer service, creating a great experience for customers
- Assist Team Leaders in senior positions
- Participate in shift-based work schedules
Who You Are
- Minimum of SPM or Diploma
- At least one year of customer service experience is preferred (Fresh graduates are welcome to apply)
- Strong communication skills, problem-solving ability, and work ethic
- Attention to detail and eagerness to learn
- Positive attitude and teamwork skills
- Proficiency in written and spoken Chinese (Cantonese and Mandarin) and English
- Senior roles will be considered for candidates with more experience
- Less experienced candidates can be considered for Customer Service Representative position