Sales Associate / Cashier

Cashier - Malaysia

Company Overview:

BFL Group is one of the world’s leading off-price retailer of fashion and homeware. With headquarters based in United Arab Emirates, we serve over markets across the region.

Our goal is to delight customers and entice them back with the promise of exceptional pieces that excite – all at up to 80% off the original retail price for fashion designer brands. Our unique “Treasure Hunt” model ensures there is always something new to explore, desire and discover within our stores. Our customers walk out with new items every time they visit any of our stores.

Role Purpose:

Under the direct supervision and guidance of the Shop/ deputy Managers and within the limits established by BFL Group’s policies and procedures, the cashier is responsible to greet the customers including answering phones, routine billing questions/ issues and directing customer inquiries to appropriate party.

He/ she is accountable to handle cash transaction between customer and the store, processing sales quickly, accurately and in a very efficient way and safeguarding company assets. As well as, receive and process all payment according to BFL standard procedures.

Key responsibilities:

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service
• Ensure that inside and outside areas of the shop are kept clean, tidy and organized
• Maintain an awareness of all promotions and advertisements on the cash area
• Maintain accurately all cash and media at the registers
• Recognize security risks and thefts, and know how to prevent or handle these situations
• Answer customer’s queries, and provide information on procedures and policies
• Maintain clean and orderly checkout areas
• Establish and identify prices of goods, services or admission, and organize bills using calculators, cash registers
• Receive payment by cash, credit cards, vouchers, or Credit notes
• Keep updated with the current exchange rates, credit card promotions and payments
• Issue receipts, credits, or change due to customers only with the availability of the invoice/bill without any exception
• Count the cash received from the customers and change given; as well as, check and count the cash fund
• Calculate total payments received during a time period with the presence of manager. As well as ensure proper turn-over of cash register to the next duty cashier and sign the cash count paper
• Compute and record totals of transactions
• Placed purchased items in plastic bags
• Sort, count, wrap currency and coins and stamp all money categories; as well as, safeguard his/ her own stamp.
• Offer customers carry-out service at the completion of transactions.

SECURITY, SAFETY AND HEALTH

• Maintain professional interaction with customers.
• Maintain professional interaction with all team members.
• Notify the security of any inconsistencies in the security of the outlet.
• Practice proper hygiene and ensure that the uniforms are worn properly.
• Name badges to be worn at all times for proper identification.

MISCELLANEOUS

• Attend meetings and trainings required by management.
• Perform other duties as required by the immediate supervisor.

Qualifications:

• Previous retail or customer service experience.
• Strong communication and organizational skills.
• Team player with a strong work ethic.
• Basic cash handling knowledge.
• Flexibility to work varied hours.
• Willingness to adapt in a dynamic retail setting.

Cashier - Malaysia

Company Overview:

BFL Group is one of the world’s leading off-price retailer of fashion and homeware. With headquarters based in United Arab Emirates, we serve over markets across the region.

Our goal is to delight customers and entice them back with the promise of exceptional pieces that excite – all at up to 80% off the original retail price for fashion designer brands. Our unique “Treasure Hunt” model ensures there is always something new to explore, desire and discover within our stores. Our customers walk out with new items every time they visit any of our stores.

Role Purpose:

Under the direct supervision and guidance of the Shop/ deputy Managers and within the limits established by BFL Group’s policies and procedures, the cashier is responsible to greet the customers including answering phones, routine billing questions/ issues and directing customer inquiries to appropriate party.

He/ she is accountable to handle cash transaction between customer and the store, processing sales quickly, accurately and in a very efficient way and safeguarding company assets. As well as, receive and process all payment according to BFL standard procedures.

Key responsibilities:

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service
• Ensure that inside and outside areas of the shop are kept clean, tidy and organized
• Maintain an awareness of all promotions and advertisements on the cash area
• Maintain accurately all cash and media at the registers
• Recognize security risks and thefts, and know how to prevent or handle these situations
• Answer customer’s queries, and provide information on procedures and policies
• Maintain clean and orderly checkout areas
• Establish and identify prices of goods, services or admission, and organize bills using calculators, cash registers
• Receive payment by cash, credit cards, vouchers, or Credit notes
• Keep updated with the current exchange rates, credit card promotions and payments
• Issue receipts, credits, or change due to customers only with the availability of the invoice/bill without any exception
• Count the cash received from the customers and change given; as well as, check and count the cash fund
• Calculate total payments received during a time period with the presence of manager. As well as ensure proper turn-over of cash register to the next duty cashier and sign the cash count paper
• Compute and record totals of transactions
• Placed purchased items in plastic bags
• Sort, count, wrap currency and coins and stamp all money categories; as well as, safeguard his/ her own stamp.
• Offer customers carry-out service at the completion of transactions.

SECURITY, SAFETY AND HEALTH

• Maintain professional interaction with customers.
• Maintain professional interaction with all team members.
• Notify the security of any inconsistencies in the security of the outlet.
• Practice proper hygiene and ensure that the uniforms are worn properly.
• Name badges to be worn at all times for proper identification.

MISCELLANEOUS

• Attend meetings and trainings required by management.
• Perform other duties as required by the immediate supervisor.

Qualifications:

• Previous retail or customer service experience.
• Strong communication and organizational skills.
• Team player with a strong work ethic.
• Basic cash handling knowledge.
• Flexibility to work varied hours.
• Willingness to adapt in a dynamic retail setting.