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Call Center Executive

  • Full Time, onsite
  • AGENSI PEKERJAAN CAREER INTERNATIONAL FOS SDN.BHD
  • Ampang, Malaysia
RM 2,700 - RM 3,000 / month

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  • To provide friendly and professional assistance to customers via phone, email, or chat, addressing their banking needs and inquiries.
  • To stay informed about our banking products and services, enabling you to guide customers effectively in choosing the right solutions for their financial goals.
  • To efficiently and effectively resolve customer issues, ensuring their satisfaction and retention.
  • To accurately record customer interactions and transactions while maintaining confidentiality and data security.
  • To adhere to all banking regulations and policies to ensure the integrity and security of customer accounts and transactions.
  • To work collaboratively with team members to achieve customer service goals and provide seamless support
  • SPM with 2 years of Call Center/ CS Experience (Must have credit in Maths and English)
  • Fresh graduates with Degrees / Diplomas are encouraged to apply
  • Good command of English and ability to interact with all levels in the organization.
  • Good Communication Skills and patience to customer.
  • Good Time Management Skills.
  • Must be willing to work on 6 months Contract if selected for the position. and will convert permanent or extend contract depending on the staff performance.
  • Working hours - 8 am to 11 pm (Rotational 9 Hours shift between this time).
  • Immediate Joiners only.
  • EPF/SOCSO
  • Annual Leave
  • Medical Leave
  • Medical Insurance
  • 8 off days per month
  • Training will be provided for 3 weeks
  • Shift Allowance
  • Overtime pays
  • Near to Public Transport