
Call Center Executive
RM 2,700 - RM 3,000 / month
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- To provide friendly and professional assistance to customers via phone, email, or chat, addressing their banking needs and inquiries.
- To stay informed about our banking products and services, enabling you to guide customers effectively in choosing the right solutions for their financial goals.
- To efficiently and effectively resolve customer issues, ensuring their satisfaction and retention.
- To accurately record customer interactions and transactions while maintaining confidentiality and data security.
- To adhere to all banking regulations and policies to ensure the integrity and security of customer accounts and transactions.
- To work collaboratively with team members to achieve customer service goals and provide seamless support
- SPM with 2 years of Call Center/ CS Experience (Must have credit in Maths and English)
- Fresh graduates with Degrees / Diplomas are encouraged to apply
- Good command of English and ability to interact with all levels in the organization.
- Good Communication Skills and patience to customer.
- Good Time Management Skills.
- Must be willing to work on 6 months Contract if selected for the position. and will convert permanent or extend contract depending on the staff performance.
- Working hours - 8 am to 11 pm (Rotational 9 Hours shift between this time).
- Immediate Joiners only.
- EPF/SOCSO
- Annual Leave
- Medical Leave
- Medical Insurance
- 8 off days per month
- Training will be provided for 3 weeks
- Shift Allowance
- Overtime pays
- Near to Public Transport