Application Technical Support (As400)
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Role: Application Technical Support (As400)
ACCOUNTABILITIES
- Maintain reliable front-end / business applications, core system (AS/400), databases and associated infrastructure within agreed service levels for users and system-linked business partners
- Maintain relevant operational controls to ensure reliability and efficiencies of computing applications & databases.
- Conduct application / database health check and cleanup regularly to ensure smooth operations in environment.
- Troubleshoot, conduct root cause analysis and remedial actions related to Core System, front-end & business applications / databases.
- Liaise with vendors/service providers on applications / database operations including support services.
- Continuous update and monitoring of the application / database software version for the EOL / EOS date and plan for upgrade or propose for change of solution.
- Plan and execute application / databases related security patch management activities including preventive maintenance.
- Develop and maintain technical process documentation, policy, IT Change Management forms and reports related to application / databases.
- Assist IT Operations support on error handling, system and application / databases related issues.
- Assist in the continuous improvement of IT quality objectives and ensure conformance to procedures.
- Capacity Management as per pre-defined KRIs with monthly report submission
- Involvement in yearly IT Disaster Recovery activities
QUALIFICATION
- Tertiary qualification or diploma in computer-related disciplines
- Minimum 3 years working experience in AS/400, IT application support or databases
- Insurance operational exposure is an advantage.
KNOWLEDGE
- IBM WAS, MQ, SOAP, REST, Web Service, Application Programming Interface (API), Java applications
- Web applications – Tomcat, IIS, NGINX
- Databases – DB2, MSSQL, MySQL, Oracle, PostGRES
- IBM i-Series and OS/400 and DB400
- Technology trends and directions
- Basis knowledge in Operating System and Network infrastructure
- Data Communication Protocols
- AS400, Application and Databases Security
- System/application performance analysis and improvement
Role: Application Technical Support (As400)
ACCOUNTABILITIES
- Maintain reliable front-end / business applications, core system (AS/400), databases and associated infrastructure within agreed service levels for users and system-linked business partners
- Maintain relevant operational controls to ensure reliability and efficiencies of computing applications & databases.
- Conduct application / database health check and cleanup regularly to ensure smooth operations in environment.
- Troubleshoot, conduct root cause analysis and remedial actions related to Core System, front-end & business applications / databases.
- Liaise with vendors/service providers on applications / database operations including support services.
- Continuous update and monitoring of the application / database software version for the EOL / EOS date and plan for upgrade or propose for change of solution.
- Plan and execute application / databases related security patch management activities including preventive maintenance.
- Develop and maintain technical process documentation, policy, IT Change Management forms and reports related to application / databases.
- Assist IT Operations support on error handling, system and application / databases related issues.
- Assist in the continuous improvement of IT quality objectives and ensure conformance to procedures.
- Capacity Management as per pre-defined KRIs with monthly report submission
- Involvement in yearly IT Disaster Recovery activities
QUALIFICATION
- Tertiary qualification or diploma in computer-related disciplines
- Minimum 3 years working experience in AS/400, IT application support or databases
- Insurance operational exposure is an advantage.
KNOWLEDGE
- IBM WAS, MQ, SOAP, REST, Web Service, Application Programming Interface (API), Java applications
- Web applications – Tomcat, IIS, NGINX
- Databases – DB2, MSSQL, MySQL, Oracle, PostGRES
- IBM i-Series and OS/400 and DB400
- Technology trends and directions
- Basis knowledge in Operating System and Network infrastructure
- Data Communication Protocols
- AS400, Application and Databases Security
- System/application performance analysis and improvement