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Application Technical Support (As400)

  • Full Time, onsite
  • Verinon Technology Solutions Sdn Bhd.
  • Kuala Lumpur, Malaysia
Salary undisclosed

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Role: Application Technical Support (As400)

ACCOUNTABILITIES

  • Maintain reliable front-end / business applications, core system (AS/400), databases and associated infrastructure within agreed service levels for users and system-linked business partners
  • Maintain relevant operational controls to ensure reliability and efficiencies of computing applications & databases.
  • Conduct application / database health check and cleanup regularly to ensure smooth operations in environment.
  • Troubleshoot, conduct root cause analysis and remedial actions related to Core System, front-end & business applications / databases.
  • Liaise with vendors/service providers on applications / database operations including support services.
  • Continuous update and monitoring of the application / database software version for the EOL / EOS date and plan for upgrade or propose for change of solution.
  • Plan and execute application / databases related security patch management activities including preventive maintenance.
  • Develop and maintain technical process documentation, policy, IT Change Management forms and reports related to application / databases.
  • Assist IT Operations support on error handling, system and application / databases related issues.
  • Assist in the continuous improvement of IT quality objectives and ensure conformance to procedures.
  • Capacity Management as per pre-defined KRIs with monthly report submission
  • Involvement in yearly IT Disaster Recovery activities

QUALIFICATION

  1. Tertiary qualification or diploma in computer-related disciplines
  2. Minimum 3 years working experience in AS/400, IT application support or databases
  3. Insurance operational exposure is an advantage.

KNOWLEDGE

  1. IBM WAS, MQ, SOAP, REST, Web Service, Application Programming Interface (API), Java applications
  2. Web applications – Tomcat, IIS, NGINX
  3. Databases – DB2, MSSQL, MySQL, Oracle, PostGRES
  4. IBM i-Series and OS/400 and DB400
  5. Technology trends and directions
  6. Basis knowledge in Operating System and Network infrastructure
  7. Data Communication Protocols
  8. AS400, Application and Databases Security
  9. System/application performance analysis and improvement

Role: Application Technical Support (As400)

ACCOUNTABILITIES

  • Maintain reliable front-end / business applications, core system (AS/400), databases and associated infrastructure within agreed service levels for users and system-linked business partners
  • Maintain relevant operational controls to ensure reliability and efficiencies of computing applications & databases.
  • Conduct application / database health check and cleanup regularly to ensure smooth operations in environment.
  • Troubleshoot, conduct root cause analysis and remedial actions related to Core System, front-end & business applications / databases.
  • Liaise with vendors/service providers on applications / database operations including support services.
  • Continuous update and monitoring of the application / database software version for the EOL / EOS date and plan for upgrade or propose for change of solution.
  • Plan and execute application / databases related security patch management activities including preventive maintenance.
  • Develop and maintain technical process documentation, policy, IT Change Management forms and reports related to application / databases.
  • Assist IT Operations support on error handling, system and application / databases related issues.
  • Assist in the continuous improvement of IT quality objectives and ensure conformance to procedures.
  • Capacity Management as per pre-defined KRIs with monthly report submission
  • Involvement in yearly IT Disaster Recovery activities

QUALIFICATION

  1. Tertiary qualification or diploma in computer-related disciplines
  2. Minimum 3 years working experience in AS/400, IT application support or databases
  3. Insurance operational exposure is an advantage.

KNOWLEDGE

  1. IBM WAS, MQ, SOAP, REST, Web Service, Application Programming Interface (API), Java applications
  2. Web applications – Tomcat, IIS, NGINX
  3. Databases – DB2, MSSQL, MySQL, Oracle, PostGRES
  4. IBM i-Series and OS/400 and DB400
  5. Technology trends and directions
  6. Basis knowledge in Operating System and Network infrastructure
  7. Data Communication Protocols
  8. AS400, Application and Databases Security
  9. System/application performance analysis and improvement