Customer Service Payment
About Bybit
Bybit is a top-tier global cryptocurrency exchange, ranked among the top two exchanges by trading volume, with over 60 million users. Established in 2018, Bybit offers a professional platform for crypto investors and traders, featuring an ultra-fast matching engine, 24/7 customer support, and multilingual community assistance.
Responsibilities:
- Respond to customer inquiries related to various payment processes, including deposits, withdrawals, transactions, and refunds.
- Assist on investigating and resolving payment escalations, including high-risk transactions, verification issues, and payment failures.
- Assist with managing payment services such as fiat transactions, card services, and related customer concerns.
- Verify previous deposit videos with a strong sense of risk awareness to ensure transaction safety.
- Collaborate with internal departments to ensure smooth payment operations and resolve escalated issues efficiently.
Requirements:
- Previous experience in customer service, preferably in the finance or payments industry.
- Strong problem-solving skills and attention to detail.
- High risk awareness, especially when verifying information/documentations to ensure security.
- Basic knowledge of cryptocurrency transactions, including Fiat deposits, Fiat withdrawals.
- Proficiency in English is a must.
- Excellent communication skills, both written and verbal.
- Ability to handle high volumes of inquiries efficiently.
- Self-initiative with the ability to work independently and proactively.
- Proficiency in using customer service tools and platforms.
- Ability to work in a fast-paced environment and adapt quickly to changes.
- Able to work shift rotations.
- Available for a temporary assignment with immediate start.
Preferred Qualifications:
- Experience with payment processing or financial services.
- Knowledge of digital assets and blockchain technology is a plus.
- Proficiency in Mandarin is a plus.
About Bybit
Bybit is a top-tier global cryptocurrency exchange, ranked among the top two exchanges by trading volume, with over 60 million users. Established in 2018, Bybit offers a professional platform for crypto investors and traders, featuring an ultra-fast matching engine, 24/7 customer support, and multilingual community assistance.
Responsibilities:
- Respond to customer inquiries related to various payment processes, including deposits, withdrawals, transactions, and refunds.
- Assist on investigating and resolving payment escalations, including high-risk transactions, verification issues, and payment failures.
- Assist with managing payment services such as fiat transactions, card services, and related customer concerns.
- Verify previous deposit videos with a strong sense of risk awareness to ensure transaction safety.
- Collaborate with internal departments to ensure smooth payment operations and resolve escalated issues efficiently.
Requirements:
- Previous experience in customer service, preferably in the finance or payments industry.
- Strong problem-solving skills and attention to detail.
- High risk awareness, especially when verifying information/documentations to ensure security.
- Basic knowledge of cryptocurrency transactions, including Fiat deposits, Fiat withdrawals.
- Proficiency in English is a must.
- Excellent communication skills, both written and verbal.
- Ability to handle high volumes of inquiries efficiently.
- Self-initiative with the ability to work independently and proactively.
- Proficiency in using customer service tools and platforms.
- Ability to work in a fast-paced environment and adapt quickly to changes.
- Able to work shift rotations.
- Available for a temporary assignment with immediate start.
Preferred Qualifications:
- Experience with payment processing or financial services.
- Knowledge of digital assets and blockchain technology is a plus.
- Proficiency in Mandarin is a plus.