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Customer Service Advisor (Mandarin Speaker)

  • Full Time, onsite
  • Trinity Workforce Solutions Sdn Bhd
  • Petaling Jaya, Malaysia
RM 3,000 - RM 4,000 / month

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Role : Technical Support Executive - Mandarin + English

Type : 24 months Contract

Location : Ara Damansara (Nearby LRT)

Working hours / days : 24/7 Rotation Shift (2 off days rotation)

Salary : Basic RM3,100 + Shift RM400 + KPI RM500

Responsibilities:

Provide continuous technical support via telephone and email related to the product

Employ a high level of interpersonal and communication skills to move beyond customer’s frustrations and solve customer’s problem

Identify the level of technical knowledge and adjust technical communications to solve customer’s problem

Conducting basic probing to determine the next action for any software related to enquiries

Requirements:

Excellent English & Mandarin verbal communication skills

Fresh Graduates who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided

Fresh Graduates with Cert/Degree/Diploma in any field

Must be willing to work on rotational shifts

Must be willing to work in Ara Damansara

WHY JOIN US:

Monthly fun and exciting staff activities

We are located nearby shopping malls and housing area

Nearby LRT Station

Benefit:

5 working days in a week

EPF & SOCSO

Sick leave

Annual leave

Quarterly staff recognition and appreciation

Nice Working Environment

Free Shuttle Van Provided from Various Location

Fun Filled Environment with Events and Activities/ Team Outing