Paymentwall is looking for a Payment Specialist (PS Ops) to kickstart our operations team in Malaysia. As a Payment Specialist, the primary function is to provide support for any payment system-related inquiries, and validation of end-user transactions by coordinating with the relevant teams of Paymentwall. You will serve as the main point of contact for partners, communicating information and processing requests to and from our internal departments to manage their accounts and revenue effectively.
What you'll be doing:
- Serve as the key point of contact between our company and its diverse payment partners.
- Work closely with the finance team to meticulously investigate and resolve settlement issues among our payment partners, ensuring that the payment infrastructure operates efficiently and that funds are moving as intended.
- Foster collaboration with internal stakeholders, including but not limited to finance, accounting, and accounts payable teams, to address payment inquiries, remedy payment-related issues, optimize processes, and ensure the smooth and accurate functioning of payment operations.
- Collaborate with the technical team in standardizing payment formats and streamlining payment processes to boost efficiency, minimize errors, and fortify control mechanisms. Provide assistance in the implementation of the payment factory to guarantee its successful deployment and integration with existing systems and processes.
- Diligently monitor and analyze payment trends, transaction volumes, and payment processing metrics to pinpoint opportunities for process enhancements and cost savings in partnership with the revenue team.
- Devise and uphold processes that facilitate the company's scalable operation, encompassing the development and maintenance of payment guidelines, procedures, and documentation.
- Remain abreast of industry trends and best practices within the Fintech industry
To qualify you must have:
- Bachelor's Degree program in any field, preferably from a business, commerce, finance, or related discipline;
- At least 2 years of experience in online payment systems environment is preferred;
- Excellent communication skills
- Proficiency in English, Mandarin, and other foreign languages is preferred.
- Capacity and willingness to work full-time in Kuala Lumpur
What can we offer:
- Competitive Basic Pay
- Travel opportunities to different global branches/offices
- Career Growth opportunities
- Leave Credits
All interviews may be done remotely AND on-site.
**Only shortlisted candidates will be contacted**
Paymentwall is looking for a Payment Specialist (PS Ops) to kickstart our operations team in Malaysia. As a Payment Specialist, the primary function is to provide support for any payment system-related inquiries, and validation of end-user transactions by coordinating with the relevant teams of Paymentwall. You will serve as the main point of contact for partners, communicating information and processing requests to and from our internal departments to manage their accounts and revenue effectively.
What you'll be doing:
- Serve as the key point of contact between our company and its diverse payment partners.
- Work closely with the finance team to meticulously investigate and resolve settlement issues among our payment partners, ensuring that the payment infrastructure operates efficiently and that funds are moving as intended.
- Foster collaboration with internal stakeholders, including but not limited to finance, accounting, and accounts payable teams, to address payment inquiries, remedy payment-related issues, optimize processes, and ensure the smooth and accurate functioning of payment operations.
- Collaborate with the technical team in standardizing payment formats and streamlining payment processes to boost efficiency, minimize errors, and fortify control mechanisms. Provide assistance in the implementation of the payment factory to guarantee its successful deployment and integration with existing systems and processes.
- Diligently monitor and analyze payment trends, transaction volumes, and payment processing metrics to pinpoint opportunities for process enhancements and cost savings in partnership with the revenue team.
- Devise and uphold processes that facilitate the company's scalable operation, encompassing the development and maintenance of payment guidelines, procedures, and documentation.
- Remain abreast of industry trends and best practices within the Fintech industry
To qualify you must have:
- Bachelor's Degree program in any field, preferably from a business, commerce, finance, or related discipline;
- At least 2 years of experience in online payment systems environment is preferred;
- Excellent communication skills
- Proficiency in English, Mandarin, and other foreign languages is preferred.
- Capacity and willingness to work full-time in Kuala Lumpur
What can we offer:
- Competitive Basic Pay
- Travel opportunities to different global branches/offices
- Career Growth opportunities
- Leave Credits
All interviews may be done remotely AND on-site.
**Only shortlisted candidates will be contacted**