Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

IT Executive (Network Specialist) - Ipoh, Perak

Salary undisclosed
Checking job availability...
Original
Simplified
This position is located at Lot 85, Jalan Portland, Tasek Industrial Estate, 31400 Ipoh, Perak. Please check the travel distance before confirming your application for the position.

Key Responsibilities
  • Act as the primary contact for customers seeking technical support via phone or ticketing system.
  • Perform remote troubleshooting using diagnostic tools and effective questioning techniques.
  • Guide customers through issue resolution and provide accurate information on IT products or services.
  • Escalate unresolved issues to higher-level support teams as needed.
  • Document incidents, resolutions, and updates accurately in logs and the ticketing system.
  • Manage and maintain the ticketing system to ensure operational efficiency.
  • Follow up with customers to confirm resolution and provide updates on their cases.
  • Identify and recommend process improvements to enhance support efficiency.
  • Assist in analyzing Key Performance Indicators (KPIs) and ensuring SLAs are consistently met.
  • Communicate customer feedback to internal teams and collaborate to improve service delivery.

Requirement
  • Proven experience in a help desk or customer support role.
  • Familiarity with ITSM, ITIL, ISO27001, Cloud Computing, and Industry 4.0 concepts is advantageous.
  • Strong understanding of computer systems, mobile devices, and office automation tools.
  • Excellent communication and customer service skills with a cool-tempered approach under pressure.
  • Bachelor's degree in Computer Science, Information Technology, or related fields, with 2–3 years of relevant experience.
  • Fresh graduate are encourage to apply.
This position is located at Lot 85, Jalan Portland, Tasek Industrial Estate, 31400 Ipoh, Perak. Please check the travel distance before confirming your application for the position.

Key Responsibilities
  • Act as the primary contact for customers seeking technical support via phone or ticketing system.
  • Perform remote troubleshooting using diagnostic tools and effective questioning techniques.
  • Guide customers through issue resolution and provide accurate information on IT products or services.
  • Escalate unresolved issues to higher-level support teams as needed.
  • Document incidents, resolutions, and updates accurately in logs and the ticketing system.
  • Manage and maintain the ticketing system to ensure operational efficiency.
  • Follow up with customers to confirm resolution and provide updates on their cases.
  • Identify and recommend process improvements to enhance support efficiency.
  • Assist in analyzing Key Performance Indicators (KPIs) and ensuring SLAs are consistently met.
  • Communicate customer feedback to internal teams and collaborate to improve service delivery.

Requirement
  • Proven experience in a help desk or customer support role.
  • Familiarity with ITSM, ITIL, ISO27001, Cloud Computing, and Industry 4.0 concepts is advantageous.
  • Strong understanding of computer systems, mobile devices, and office automation tools.
  • Excellent communication and customer service skills with a cool-tempered approach under pressure.
  • Bachelor's degree in Computer Science, Information Technology, or related fields, with 2–3 years of relevant experience.
  • Fresh graduate are encourage to apply.