Job description for the Oracle Finance and HCM support role:
We are seeking for an Oracle HCM & Financials Support Analyst to join our Global Technology (GT) Corporate Applications Support Team. The ideal candidate should have experience working in a support and/or delivery role within an Oracle ERP Fusion environment. Ability to work under pressure, problem solving issues and ensuring excellent client engagement is crucial for this role.
Reporting to the Global Technology Manager for Corporate Applications within the Global Technology Production function, the individual selected will predominately provide support to the global Finance and HR teams for Oracle ERP Fusion.
The scope of the role includes
Regional systems and London based global systems
Business user queries, processes, data and usability
Provide 1st & 2nd line support to the business in Asia, Europe, UK and US
Own all reported application incidents through to successful resolution
Reduce incidents through continuous support process improvement
Sponsor change required to drive down support issues
Monitor production environment processes
Key Responsibilities:
Ensuring that incidents are correctly processed, assessing business and technical impact and severity
Interact with the Corporate Agile team and external 3rd party vendors to troubleshoot and resolve complex problems
Taking ownership of application incidents and ensuring that they are resolved, this includes retaining ownership of incidents that require 3rd Line or GT Change activity to resolve
Ensuring communication to the business community remains active
Monitoring of application events alerts, job schedules, capacity monitors and performance KPI’s.
Creation and ownership of change requests are raised to address any of the above issues
Working with the Support Capability Lead for GPS contributing to the continuous support improvement process
Perform system health checks and proactive maintenance tasks
Proactively share knowledge with the team and update the knowledge base with support documentation (Confluence and SharePoint)
Work to provide services to agreed SLA’s
Implementation of Application configuration settings onto the Production environment.
The knowledge, experience, and qualifications
At least 5 years of experience in a support role for Oracle ERP Fusion environments
Experience working on Oracle HCM & Finance modules (eg. HR Operations, Compensation and Benefits, Performance and Talent Management and Recruitment. General Accounting, Expenses, Receivables, Fixed Assets, SLA, Cash Management , Procurement, Tax, Tools and Fusion Accounting Hub)
Experience on support and delivery of Oracle Cloud applications
Experience on support and/or development of applications with a SQL Server or Oracle back-end database
Experience on MS Windows Architecture and its integration into a Corporate environment
Experience working on Agile methodology
Experience on Microsoft Azure Cloud
Experience on Windows AD Groups and Role Based Security knowledge
Experience working in an environment where part or all of application support is offshore
Enjoys technical and analytical work
Ability to work under pressure and to deadlines
Enjoys problem solving, planning and organizing
Enjoys working in a team environment and willingness to develop a broad business and application/system knowledge
Ability to work independently and manage time effectively within a support working environment.
What we believe:
We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion, and to place people at the centre of everything we do.
Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity:
Through business, we will better the lives of those less fortunate than ourselves.
Integrity:
We honour our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
Job description for the Oracle Finance and HCM support role:
We are seeking for an Oracle HCM & Financials Support Analyst to join our Global Technology (GT) Corporate Applications Support Team. The ideal candidate should have experience working in a support and/or delivery role within an Oracle ERP Fusion environment. Ability to work under pressure, problem solving issues and ensuring excellent client engagement is crucial for this role.
Reporting to the Global Technology Manager for Corporate Applications within the Global Technology Production function, the individual selected will predominately provide support to the global Finance and HR teams for Oracle ERP Fusion.
The scope of the role includes
Regional systems and London based global systems
Business user queries, processes, data and usability
Provide 1st & 2nd line support to the business in Asia, Europe, UK and US
Own all reported application incidents through to successful resolution
Reduce incidents through continuous support process improvement
Sponsor change required to drive down support issues
Monitor production environment processes
Key Responsibilities:
Ensuring that incidents are correctly processed, assessing business and technical impact and severity
Interact with the Corporate Agile team and external 3rd party vendors to troubleshoot and resolve complex problems
Taking ownership of application incidents and ensuring that they are resolved, this includes retaining ownership of incidents that require 3rd Line or GT Change activity to resolve
Ensuring communication to the business community remains active
Monitoring of application events alerts, job schedules, capacity monitors and performance KPI’s.
Creation and ownership of change requests are raised to address any of the above issues
Working with the Support Capability Lead for GPS contributing to the continuous support improvement process
Perform system health checks and proactive maintenance tasks
Proactively share knowledge with the team and update the knowledge base with support documentation (Confluence and SharePoint)
Work to provide services to agreed SLA’s
Implementation of Application configuration settings onto the Production environment.
The knowledge, experience, and qualifications
At least 5 years of experience in a support role for Oracle ERP Fusion environments
Experience working on Oracle HCM & Finance modules (eg. HR Operations, Compensation and Benefits, Performance and Talent Management and Recruitment. General Accounting, Expenses, Receivables, Fixed Assets, SLA, Cash Management , Procurement, Tax, Tools and Fusion Accounting Hub)
Experience on support and delivery of Oracle Cloud applications
Experience on support and/or development of applications with a SQL Server or Oracle back-end database
Experience on MS Windows Architecture and its integration into a Corporate environment
Experience working on Agile methodology
Experience on Microsoft Azure Cloud
Experience on Windows AD Groups and Role Based Security knowledge
Experience working in an environment where part or all of application support is offshore
Enjoys technical and analytical work
Ability to work under pressure and to deadlines
Enjoys problem solving, planning and organizing
Enjoys working in a team environment and willingness to develop a broad business and application/system knowledge
Ability to work independently and manage time effectively within a support working environment.
What we believe:
We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion, and to place people at the centre of everything we do.
Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity:
Through business, we will better the lives of those less fortunate than ourselves.
Integrity:
We honour our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.