Customer Service Executive
Join Dancom Group' as a Customer Service Executive (Front Desk) and be the face of our organisation to our valued customers. With a strong presence in Malaysia and a reputation for innovation and excellence, we are committed to delivering cutting-edge technology and exceptional customer service. If you are ready to embark on a career journey, we shall look forward to work with you!
Why Join Us:
At Dancom, we offer more than just a job and we are providing a platform for professional growth and development.
- Career Growth: We provide opportunities for professional development and advancement within our organization.
- Collaborative Environment: Join a supportive team where your contributions are valued and recognized.
- Attractive Earnings Potential: The sky’s the limit – your hard work will translate to the rewards and earnings that will be made available to you.
- Outstanding Staff Rewards – As a high performer, we make sure your contributions are recognized and celebrated.
- ISO Certified: We are ISO 9001:2015 certified company, and are committed to delivering top-notch quality services to our customers (both internally & externally)
What you'll be doing
- To manage walk-in customers, dealers and/or retailers at the service center
- Providing friendly, knowledgeable, and efficient assistance to resolve customer issues
- Maintaining accurate records and documentation of customer interactions
- To perform courier packing & arrangements when required
- Contributing to the continuous improvement of customer service processes and procedures
- Adhering to all relevant policies, procedures, and regulations
What we're looking for
- At least 1 year of customer service experience, preferably in a similar front-desk or call center role
- Excellent communication and interpersonal skills, with a friendly and professional demeanor
- Strong problem-solving and decision-making abilities to handle a variety of customer enquiries
- Proficiency in English and Bahasa Malaysia, both written and verbal
- Ability to work effectively in a fast-paced, customer-focused environment
Join Dancom Group' as a Customer Service Executive (Front Desk) and be the face of our organisation to our valued customers. With a strong presence in Malaysia and a reputation for innovation and excellence, we are committed to delivering cutting-edge technology and exceptional customer service. If you are ready to embark on a career journey, we shall look forward to work with you!
Why Join Us:
At Dancom, we offer more than just a job and we are providing a platform for professional growth and development.
- Career Growth: We provide opportunities for professional development and advancement within our organization.
- Collaborative Environment: Join a supportive team where your contributions are valued and recognized.
- Attractive Earnings Potential: The sky’s the limit – your hard work will translate to the rewards and earnings that will be made available to you.
- Outstanding Staff Rewards – As a high performer, we make sure your contributions are recognized and celebrated.
- ISO Certified: We are ISO 9001:2015 certified company, and are committed to delivering top-notch quality services to our customers (both internally & externally)
What you'll be doing
- To manage walk-in customers, dealers and/or retailers at the service center
- Providing friendly, knowledgeable, and efficient assistance to resolve customer issues
- Maintaining accurate records and documentation of customer interactions
- To perform courier packing & arrangements when required
- Contributing to the continuous improvement of customer service processes and procedures
- Adhering to all relevant policies, procedures, and regulations
What we're looking for
- At least 1 year of customer service experience, preferably in a similar front-desk or call center role
- Excellent communication and interpersonal skills, with a friendly and professional demeanor
- Strong problem-solving and decision-making abilities to handle a variety of customer enquiries
- Proficiency in English and Bahasa Malaysia, both written and verbal
- Ability to work effectively in a fast-paced, customer-focused environment