Customer Support Officer
Salary undisclosed
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Job Description
Scope of Position:
To manage customer order on daily basis within KPI target, act as a liaison, provide information related to customer order and resolve any emerging problems that our customer might face with accuracy and efficiency. To build sustainable relationships and trust with customer through open and interactive communication
Key Responsibilities
Company
Airbus Customer Services Sdn Bhd
Employment Type
Permanent
Experience Level
Professional
Job Family
Material Support & services
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Scope of Position:
To manage customer order on daily basis within KPI target, act as a liaison, provide information related to customer order and resolve any emerging problems that our customer might face with accuracy and efficiency. To build sustainable relationships and trust with customer through open and interactive communication
Key Responsibilities
- Managing incoming urgent requests from Airlines to deliver a component and ensuring Material is properly delivered within the contractual lead-time by coordinating from the best location from any of our Inventory locations orders
- Evaluating, challenging and selecting in autonomy, options available to satisfy Customer need in case of nil stock, including challenging the customer on his need
- Managing efficiently communication with customers (internal & external)
- Manage the backlog reports and share them with customers (or internal stakeholders) following the appropriate timeline for each customer
- Manage the backlog reports and share them with customers (or internal stakeholders) following the appropriate timeline for each customer
- Manage the daily communication with customers by answering customer queries in a professional and timely manner
- Manage the internal meetings (backlog review, operation drumbeat)
- Ensure that any required parts for the aircraft are sourced and shipped according to contract, maintaining contact with all involved parties throughout the whole process
- Document actions taken, ensuring accuracy and paying attention to details
- Effectively manage various Airbus IT tools
- Contribute to process improvement in highlighting issues by going through the proper escalation points within the management team
- Manage FHS IT systems with accurate data and recording all miles stones in the systems correctly
- Ensure that contract customer requirements are processed in a timely manner and that exceptionally high quality customer service is delivered at all times
- Act as main driver to the health of supply chain by detecting and documenting abnormal status and drumbeating the responsible stakeholders to resolve the issues as soon as possible
- Diploma with min 2 year relevant working experience or Advanced/Higher/Graduate Diploma/Bachelor's Degree with min of 2 years relevant working experience
- Time management, well organized
- Customer satisfaction mindset oriented
- Able to work with autonomy
- Communication Skills
- Team Working
- Negotiation Skills
Company
Airbus Customer Services Sdn Bhd
Employment Type
Permanent
Experience Level
Professional
Job Family
Material Support & services
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Job Description
Scope of Position:
To manage customer order on daily basis within KPI target, act as a liaison, provide information related to customer order and resolve any emerging problems that our customer might face with accuracy and efficiency. To build sustainable relationships and trust with customer through open and interactive communication
Key Responsibilities
Company
Airbus Customer Services Sdn Bhd
Employment Type
Permanent
Experience Level
Professional
Job Family
Material Support & services
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Scope of Position:
To manage customer order on daily basis within KPI target, act as a liaison, provide information related to customer order and resolve any emerging problems that our customer might face with accuracy and efficiency. To build sustainable relationships and trust with customer through open and interactive communication
Key Responsibilities
- Managing incoming urgent requests from Airlines to deliver a component and ensuring Material is properly delivered within the contractual lead-time by coordinating from the best location from any of our Inventory locations orders
- Evaluating, challenging and selecting in autonomy, options available to satisfy Customer need in case of nil stock, including challenging the customer on his need
- Managing efficiently communication with customers (internal & external)
- Manage the backlog reports and share them with customers (or internal stakeholders) following the appropriate timeline for each customer
- Manage the backlog reports and share them with customers (or internal stakeholders) following the appropriate timeline for each customer
- Manage the daily communication with customers by answering customer queries in a professional and timely manner
- Manage the internal meetings (backlog review, operation drumbeat)
- Ensure that any required parts for the aircraft are sourced and shipped according to contract, maintaining contact with all involved parties throughout the whole process
- Document actions taken, ensuring accuracy and paying attention to details
- Effectively manage various Airbus IT tools
- Contribute to process improvement in highlighting issues by going through the proper escalation points within the management team
- Manage FHS IT systems with accurate data and recording all miles stones in the systems correctly
- Ensure that contract customer requirements are processed in a timely manner and that exceptionally high quality customer service is delivered at all times
- Act as main driver to the health of supply chain by detecting and documenting abnormal status and drumbeating the responsible stakeholders to resolve the issues as soon as possible
- Diploma with min 2 year relevant working experience or Advanced/Higher/Graduate Diploma/Bachelor's Degree with min of 2 years relevant working experience
- Time management, well organized
- Customer satisfaction mindset oriented
- Able to work with autonomy
- Communication Skills
- Team Working
- Negotiation Skills
Company
Airbus Customer Services Sdn Bhd
Employment Type
Permanent
Experience Level
Professional
Job Family
Material Support & services
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.