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Technical Support (Mandarin)

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 4,000 - RM 4,500 / month

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  • Assist customers on Web Help and Technical Frontline issues.
  • Troubleshoot basic and routine agent issues that are technical in nature, including hardware, software, networking, or other designated client products
  • Customer experience focused troubleshooting vs. traditional transaction approaches the ability to de-escalate customers.

Requirements

Role - Technical Support (Chinese)

Location - KL Sentral

Work Timings - Rotational Shifts 24/7

Required -

  • Degree OR Minimum 1-year experience in Customer Service
  • Can work on a 24/7 rotational shift
  • Able to read traditional Mandarin words
  • Able to mainly handle live chat & email and outbound calls.
  • 5 days working
  • Fresh Graduates are welcome to apply.
  • Free Shuttle services will be provided
  • EPF & SOCSO
  • Medical leave
  • Annual leave
  • Rest & relax area.