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Sales Support Executive
Salary undisclosed
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Job Responsibilities
- Responds to inquiries received via Facebook, assesses customer needs, and converts inquiries into confirmed appointments.
- Coordinates with relevant departments to schedule and confirm appointments, ensuring seamless communication and efficient service delivery.
- Answers telephone inquiries from patients and others; screens calls to determine the nature and urgency of the inquiry, refers calls as appropriate, and/or schedules appointments with doctors/consultants.
- Executes remarketing efforts via EDM (electronic direct mail) and/or WhatsApp broadcasts to re-engage past customers, promote services, and drive appointment bookings.
- Supports marketing initiatives and outreach efforts to enhance brand awareness and business growth.
- Assists in tracking the effectiveness of remarketing campaigns and provides insights to optimize engagement strategies.
- Follows up with potential clients after events or inquiries to ensure positive outcomes and close deals.
Job Requirement
- At least Bachelor’s degree or equivalent, preferably in business, customer service management or related
- Minimum 1 years working experiences, but Fresh Graduates are welcomed to apply
- Good interpersonal, communication skills
- Problem solving and negotiation skills
- Effective with verbal and written communications
- Understanding of practices in handling customer inquiries and appointment scheduling
- Basic reporting skills to support business development activities
Job Responsibilities
- Responds to inquiries received via Facebook, assesses customer needs, and converts inquiries into confirmed appointments.
- Coordinates with relevant departments to schedule and confirm appointments, ensuring seamless communication and efficient service delivery.
- Answers telephone inquiries from patients and others; screens calls to determine the nature and urgency of the inquiry, refers calls as appropriate, and/or schedules appointments with doctors/consultants.
- Executes remarketing efforts via EDM (electronic direct mail) and/or WhatsApp broadcasts to re-engage past customers, promote services, and drive appointment bookings.
- Supports marketing initiatives and outreach efforts to enhance brand awareness and business growth.
- Assists in tracking the effectiveness of remarketing campaigns and provides insights to optimize engagement strategies.
- Follows up with potential clients after events or inquiries to ensure positive outcomes and close deals.
Job Requirement
- At least Bachelor’s degree or equivalent, preferably in business, customer service management or related
- Minimum 1 years working experiences, but Fresh Graduates are welcomed to apply
- Good interpersonal, communication skills
- Problem solving and negotiation skills
- Effective with verbal and written communications
- Understanding of practices in handling customer inquiries and appointment scheduling
- Basic reporting skills to support business development activities