Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Service Desk Analyst

RM 2,500 - RM 3,000 / month
Checking job availability...
Original
Simplified

Duties and Responsibilities:

  • Providing basic technical assistance and support to customers by troubleshooting and
  • resolving technical issues related to hardware, software, and network systems as first level.
  • Escalating level 1 support to the NOC/Field Engineer and following up with them until the issue is resolved.
  • Handle · complaints via ticketing, emails, calls or chat. Provide timely follow-ups to ensure user issues are fully resolved.
  • Handle inquiries or questions related to billing, general inquiries or service changes.
  • Ensuring that all service requests are handled within agreed-upon service level agreements (SLAs).
  • Answer and log all calls (within SLA) provide assistance, support and troubleshooting, aiming for First Contact resolution wherever possible and escalating to the appropriate team when necessary.
  • Capture detailed information from users/customers for each call, to ensure any escalations can be dealt with quickly and effectively.
  • Stay updated with new technologies, tools, and industry trends to enhance service desk operations.
  • Identify opportunities/provide feedback for process improvements and contribute to the development of better support practices.
  • Perform call diversion based on directory requests.

Qualifications:

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma,

Bachelor's Degree in any field.

  • Fresh graduates are encouraged to apply.
  • Organized with strong problem-solving skills and communication skills.
  • Must be proficient in both written and spoken English and Bahasa Malaysia.
  • Able to work independently.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

  • Health insurance
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Expected Start Date: 03/17/2025